Asailia Jenkins
Katy,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Hostess/Food Runner
Traveler's Table
Houston, TX
05.2023 - 02.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Provided customers with accurate wait times and monitored waiting list.
- Provided excellent customer service by anticipating customer needs.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained a clean and organized dining area.
- Assisted servers in bussing tables when needed during busy periods.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted in preparing the restaurant for opening and closing shifts.
Home Health CNA
Shannondale Health Care
Knoxville, TN
01.2023 - 04.2023
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure.
- Developed positive relationships with clients through active listening skills.
- Provided emotional support to family members during difficult times.
- Encouraged independence among clients while helping them maintain their dignity.
- Kept updated documentation of client progress notes in an organized manner.
- Cleaned equipment used by patients after use according to standard procedures.
- Administered medications according to physician instructions and monitored patient response.
- Organized medical supplies in order to ensure they are available when needed.
- Used mobility devices to transport patients.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Planned and served meals and snacks to patients according to prescribed diets.
CNA Student
Holston Health & Rehab
Knoxville, TN
11.2022 - 01.2023
- Participated in continuing education programs related to CNA profession.
- Demonstrated knowledge of infection control policies while performing all duties.
- Trained how to properly collected specimens from patients for laboratory testing purposes.
- Trained how to answered patient call signals and signal lights to determine patients' needs.
- Trained how to administered therapies and medications under direction of physician to reduce symptoms and treat underlying conditions.
Front Desk Agent
Embassy Suites
Knoxville, TN
08.2020 - 11.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Education
CNA - Health Aide
Holston Health And Rehab
Knoxville, TN01-2023
Skills
- Food Running
- Guest Engagement
- Reservations Management
- Customer Service
- Phone Etiquette
- Strong Interpersonal Skills
- Payment Processing
- Front Office Support
- Credit and Cash Payments
- Hospitality Services
- Transaction Processing
- Microsoft Office
- Oral and Written Communications
Timeline
Hostess/Food Runner
Traveler's Table
05.2023 - 02.2024
Home Health CNA
Shannondale Health Care
01.2023 - 04.2023
CNA Student
Holston Health & Rehab
11.2022 - 01.2023
Front Desk Agent
Embassy Suites
08.2020 - 11.2022
CNA - Health Aide
Holston Health And Rehab