ASA J. LONG
GREENVILLE,NC
Summary
U.S. Navy veteran with over 13 years of customer service experience. Achieving consistent positive feedback, and gaining customer rapport. Skilled in problem-solving, teamwork, and time management, with a proven track record of leadership skills, creativity, and operational efficiency.
Overview
13
13
years of professional experience
Work History
CORPORATE SUPPORT ANALYST
Victra Telesales
02.2022 - Current
- Providing computer and software technical support, in call center workspaces
- Delivering interpersonal customer service for enterprise leaders, sales agents, and remote business support staff, with empathy and urgency
- Managing 15+ medium to high priority service tickets daily, ensuring a timely resolution, within current business needs
- Installing, uninstalling, and connecting call center equipment, such as computers, cabling and peripherals as needed
- Developed user guides for many minor troubleshooting issues, aiding in team productivity and improving operational scheduling
- Exceeded issue-resolution targets, achieving an average of 4.5 stars, in monthly customer satisfaction scores
- Performed cost-effective equipment fixes, and preventative maintenance, resulting in substantial company cost savings
TELESALES AGENT
Victra Telesales
08.2021 - 02.2022
- Received an average of 200 calls daily, from current and potential customers
- Provided customer service for a myriad of customer inquiries, concerns, and situations
- Assisted with customer inquiries and concerns, by offering the necessary information, billing, or by transferring to other departments
- Communicated with store locations on the customers behalf
- Tracked and managed 20 to 60 daily customer store appointments in Excel
- Entrusted with maintaining a secured work area, to protect sensitive customer information
- Received an achievement award, for reaching 658 store appointments set within a month, as a part-time telesales agent
ONLINE STUDENT
New Horizons Computer Learning Online
02.2021 - 01.2022
- Attended the New Horizons tech training boot camp for veterans, learning computer hardware and software troubleshooting fundamentals
- Trained in 5 different aspects of computing, over a 12 month period
SEASONAL MERCHANDISE CLERK
Target
10.2020 - 01.2021
- Stocked and organized merchandise in a presentable manner to drive sales
- Assisted customers with finding merchandise, providing insight on pricing and details
- Back-stocked and maintained backroom merchandise, to maintain proper inventory for hundreds of products.
- Provided front-end cashier services when needed, to support the full-time staff
- Organized3 racks and shelves to maintain store visual appeal, to engage customers and promote merchandise
GLASS CASEMENT ASSOCIATE
Alside Window World Manufacturing
10.2019 - 09.2020
- Assembled windows with glass, frame attachments, and adhesives
- Applied window frame inserts for glass placement
- Operated and maintained a heavy duty glass washer machine
- Adjusted window panes for proper fitment
- Prepped completed windows for shipping, with packaging and cushioning
- Staged, scanned, and placed windows in proper bin locations for 75+ pickups per night
INTERNET FULFILLMENT CLERK
Lowe's Home Improvement
04.2018 - 09.2019
- Retrieved and processed merchandise for over 2500+ online orders
- Assisted and recommended products to meet customer demands
- Input customers order information in computer, to create shipping labels
- Helped with over 40+ truck deliveries and equipment arrivals
- Packaged online orders for courier shipment
- Performed customer service support in several departments when needed
- Palletized, cleaned, and organized stockroom for streamlined workflow
POSTAL SUPPORT EMPLOYEE
U.S. Postal Service Distribution Plant
10.2016 - 03.2018
- Operated automated mail processing machinery
- Scanned and sorted priority and first class packages
- Prepared and transported bulk mail containers for urgent dispatch and delivery, reducing delivery times and enhancing customer satisfaction
- Implemented efficient sorting techniques for improved accuracy
- Utilized electric pallet jack equipment, for postal logistics and shipping over 700 packages a night
AIRCRAFT HANDLER(CRASH & SALVAGE)
U.S. Navy
12.2011 - 12.2015
- Tasked with the primary role as aircraft firefighter and flight operations transporter
- Directed and secured various aircraft, aboard the aircraft carriers USS George Washington and USS Ronald Reagan
- Performed consistent aircraft crash & salvage training
- Maintained and documented operational status of heavy machinery
- Supervised and trained personnel, in fire fighting and heavy machinery use
- Served as the divisional safety liaison, working alongside the ship fire marshal
- Managed and instructed junior personnel on the use of hazardous materials
- Provided armed security for base installation and deployed ship environments
- Awarded the good conduct award for fidelity, zeal, and obedience
- Received a letter of commendation from the Rear Admiral, for outstanding performance as a corrosion control project lead
- Completed 4 year service contract with an honorable discharge
Education
Associate of Arts - Advertising & Graphic Design
Halifax Community College
Weldon, NC05.2005
DIPLOMA -
Northwest Halifax High School
Littleton, NC05.2002
Skills
- Problem Solving
- Team Collaboration
- Customer Service
- Tech Support
- Leadership
- Adaptability
- Communication
- Emotional Intelligence
- Microsoft 365
- Time Management
References
- Eferem Hurdle, Verizon, bohurdle@gmail.com, (919)930-0314
- Shavonda Holloman, U.S. Postal Service, shavondaholloman@gmail.com, (252)287-9779
- Kimberly Thigpen, The Self Care Marketplace, (252)903-3156
- Samuel Reed, Retired U.S. Marines, brendalittle8888@yahoo.com, (910)546-3565
Timeline
CORPORATE SUPPORT ANALYST
Victra Telesales
02.2022 - Current
TELESALES AGENT
Victra Telesales
08.2021 - 02.2022
ONLINE STUDENT
New Horizons Computer Learning Online
02.2021 - 01.2022
SEASONAL MERCHANDISE CLERK
Target
10.2020 - 01.2021
GLASS CASEMENT ASSOCIATE
Alside Window World Manufacturing
10.2019 - 09.2020
INTERNET FULFILLMENT CLERK
Lowe's Home Improvement
04.2018 - 09.2019
POSTAL SUPPORT EMPLOYEE
U.S. Postal Service Distribution Plant
10.2016 - 03.2018
AIRCRAFT HANDLER(CRASH & SALVAGE)
U.S. Navy
12.2011 - 12.2015
Associate of Arts - Advertising & Graphic Design
Halifax Community College
DIPLOMA -
Northwest Halifax High School
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