Maream Hasan
Dearborn Heights,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Cell Phone Repair Technician
Sigma Phone Repairs
Dearborn , MI
2024.02 - 2024.06
- Troubleshot various mobile operating systems, such as Android and iOS.
- Reconfigured settings on customers' devices according to their needs.
- Assisted customers with troubleshooting their cellular devices.
- Repaired broken hardware components, including circuit boards and antennas.
- Cleaned and disinfected returned cell phones before returning them to clients.
- Replaced defective parts, such as batteries and display screens.
- Provided estimates for cost of repair services prior to beginning work.
- Provided solutions to technical issues related to cell phone use.
Cashier
Azal Coffee
Dearborn , MI
2023.10 - 2024.02
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Waitress
Galata Sweets
Dearborn , MI
2022.10 - 2023.12
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
General Manger/Opening Restaurant
Incredible Burger
Dearborn , MI
2022.08 - 2023.04
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Trained employees on duties, policies and procedures.
- Implemented successful business strategies to increase revenue and target new markets.
General Manger
Totally Tea
Dearborn , MI
2021.06 - 2023.04
- Controlled line and crowd with quick, efficient service
- Recommended products based on solid understanding of individual customer needs and preferences
- Opening and closing the store, Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
- Trained employees on duties, policies and procedures.
Brand Representative
Hollister
Dearborn
2021.01 - 2021.06
- Engaged, educated and befriended customers to deliver amazing shopping experiences
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Completed floorsets, filled floor and rang up customers
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
Education
High School
Dearborn Heights Virtual Academy
Dearborn Heights, MI11.2022
Skills
- Management
- Maintain safety protocols
- Opening new restaurants
- Positivity
- Patient
- Good listening skills
- Cashier
- Customer service
- Engagement
- Fast learner
- Supervision and Training
- Sales Team Development
- Team Leadership
- Problem Anticipation and Resolution
- Customer Service Management
- Attention to Detail
- Goal Setting
- Problem-solving abilities
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Cell Phone Repair Technician
Sigma Phone Repairs
2024.02 - 2024.06
Cashier
Azal Coffee
2023.10 - 2024.02
Waitress
Galata Sweets
2022.10 - 2023.12
General Manger/Opening Restaurant
Incredible Burger
2022.08 - 2023.04
General Manger
Totally Tea
2021.06 - 2023.04
Brand Representative
Hollister
2021.01 - 2021.06
High School
Dearborn Heights Virtual Academy
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