Asal Sasanian

• Resolved issues that arose during account transfers or other operations processes in a timely fashion.
• Maintained accurate records of all client transactions and communications.
• Developed relationships with clients through regular contact, including phone calls and emails.
• Analyzed financial data to determine the best investment strategies for clients based on their needs and goals.
• Advised clients on appropriate risk management techniques to help them maximize returns while minimizing losses.
• Assisted clients in understanding their account information, such as asset allocation and performance metrics.
• Followed up with clients regarding open items or outstanding paperwork required for completion of transactions.
• Adhered to company policies and procedures concerning cash handling practices.
• Monitored cash handling procedures to ensure accuracy and accountability.
• Answered incoming calls and provided customer service.

I Relocat to the branch in Las Vegas due to family reason

• Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Reconciled cash and checks against computer records at end of shift.
• Set up new and regularly serviced existing accounts to bring in maximum revenue.
• Helped customers understand and use mobile applications and online banking.
• Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Devised targeted solutions for various customers and offered deposit, lending and investment services.
• Met with new clients and completed pre-qualification procedures.
• Maintained cash drawer by following exact procedures for transactions and strong security protocols.
• Modified, opened and closed customer accounts.
• Assisted customers by answering banking questions and recommending solutions.
• Achieved or exceeded personal sales goals on consistent basis.
• Advised customers on bank products, services and financial planning options.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.

• Collected payments and provided accurate change.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Engaged customers in friendly, professional dialogue to determine needs.
• Received and displayed product shipments on store retail shelves upon delivery.
• Helped customers find specific products, answered questions and offered product advice.
• Worked with fellow sales team members to achieve group targets.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• setting door prices
• organizing publicity for events, including flyers and posters
• providing V.I.P list
• managing budgets and accounts