Asalay Leslie
Bronx,NY
Summary
I am currently working as a customer service representative in Human Resource Administration Also known as Social Services. My daily activities are performed through administrative service systems include but not limited to screening, processing individuals and family information into Human Resources Administration data system, interviewing, and placing clients into permanent housing. Providing customer service to clients throughout all of the five boroughs. Knowledge of office administration and clerical procedures and systems such as word processing, managing cases, filing and record keeping, stenography and transcription of applications, create survey and other documents.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Administrator
- Used computer for various applications such as database management word processing Email and mail processing
- Create schedule daily of sessions with therapist and Doctors visits
- Answered telephones and gave information to callers, took and notated messages, transferred calls to appropriate individuals such as Doctors, Therapist, and General Managers
- Created and maintained as well as entered information into database
- Setup new appointments, emergency appointment, refile proscriptions, made new appointments and faxed to pharmacy daily
- Managed paper and electronic filing systems, recording information, update paperwork, checked insurance information and maintained documents such as attendance records correspondence and other insurance related material
- Upon insurance clearance qualifying clients receive metro card for use of transportation
- Operated office equipment: Fax machines, copier and telephone systems and arrange for repairs when equipment malfunctions
- Greeted all clients and visitor entering office, answered telephone inquiries over the phone direct clients and new clients to the appropriate persons according to their needs
- Complete forms in accordance with company policies appointments for clients and Doctors
- Searched individuals client’s case i.e
- Public assistant daily for insurance purposes., Screened all college students, parents and visitors entering into facility by capturing photo ID with scanner, logging them into log book
- Monitored age restricted areas of premises twenty-four hours a day using camera monitors
- Notated and update as needed student emergency contact information in computer as well as on Wrote reports daily during every shift, answered telephone, answered telephone file
- Inquiries from all callers
- Briefed relieving staff of actives from prior shift as noted in log book.
Job Opportunity Specialist
Social Services
03.2017 - Current
- Interview clients for services by the administrative agency.
- Refer clients to mental health clinic, substance abuse clinic, childcare assessments venders to receive service, domestic violence liaison , refer to vender to be evaluated for employment.
- Prepare documents update as needed personal information and household consumption size In data base.
- Maintain records related to clients such as employment history, housing history as well as services provided by Human Resource Administration. Recording all new information on any changes within household from agency app On each case.
- Analyzed and evaluated existing compensation and benefits Of each case.
- Use system software to assist client such as WMS System Software. POS filing and indexing documents, reviewing documents for authentication.
- Delivered services to customer locations within specific timeframes.
- Conduct Surveys with clients.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Establish permanent housing for DHS and HRA clients that reside in the shelter system in all five boroughs
- Scan Vital documents into the computer to email property managers according to human Resource Administration protocol
- Rectify clients for public assistant and Snap Benefits service.
- Maintain and annotate excel spread sheet daily.
Mental Health Clinic Administrator
07.2014 - 09.2017
College administrator/Front Desk
09.2015 - 10.2016
Education
Bachelor Degree - Women studies, Living, Communities, Psychology
Touro College
Skills
- Conducting telephone interviews to gather information to process from clients over the phone and in person
- Research within data base and participating data for information for employment for clients
- create referral for clients to clinic and mental health clinic as well as school referral to continuing adult education courses
- Resource optimization with agency's systems
Accomplishments
- Collaborated with team of civil services employee in the development of 421A project to fill housing units in for people who are are displaced .
- volunteer weekends to conduct surveys on agency and community out reach program.
- Documented and resolved request made which led to agency decision.
Contact
917-6352214
Timeline
Job Opportunity Specialist
Social Services
03.2017 - Current
College administrator/Front Desk
09.2015 - 10.2016
Mental Health Clinic Administrator
07.2014 - 09.2017
Administrator
Bachelor Degree - Women studies, Living, Communities, Psychology
Touro College