Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asalay Leslie

Bronx,NY

Summary

Dynamic caseworker with a proven track record at DSS, excelling in client advocacy and relationship building. Skilled in assessment and documentation, I developed individualized plans that enhanced client well-being. Recognized for maintaining confidentiality and delivering effective communication, I successfully managed high-risk cases, ensuring compliance and timely service delivery.

Overview

15
15
years of professional experience

Work History

Caseworker

DSS
03.2018 - 07.2025
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Enhanced client well-being by developing comprehensive case plans addressing individual needs.
  • Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
  • Conducted thorough assessments to determine client eligibility for various programs and services.
  • Assisted clients in preparing applications for social security benefits, housing and assistance programs.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
  • Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Identified gaps in service provision, advocating for additional resources to meet client needs.

Front Desk Receptionist

Mental Health Clinic
08.2015 - 03.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.

Front Desk Receptionist

CUNY College
10.2010 - 07.2015
  • Collected room deposits, fees, and payments.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

GED - Clerical

Bronx Adult Learning Center
The Bronx, NY
06.1998

Skills

  • Case information confidentiality
  • Client interaction
  • Highly effective communication
  • Client advocacy
  • Records management
  • Assessment skills
  • Client engagement
  • Proficient in software
  • Multitasking
  • Relationship building
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Decision-making
  • Documentation skills
  • Task prioritization
  • Case management

Timeline

Caseworker

DSS
03.2018 - 07.2025

Front Desk Receptionist

Mental Health Clinic
08.2015 - 03.2017

Front Desk Receptionist

CUNY College
10.2010 - 07.2015

GED - Clerical

Bronx Adult Learning Center

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Asalay Leslie