Asalya Gayniddinova
Key West
Summary
Guest Services Hospitality Specialist with 12 years of success in guaranteeing customers satisfaction through hands in experience overseeing team activities and performance. Applies human resource knowledge to successfully coach, train and discipline teams. Leverages diversity of techniques to surpass expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Housekeeping Manager
The Saint Hotel Key West
Key West
03.2023 - Current
- Trained and supervised housekeeping staff to ensure high service standards.
- Managed daily operations of housekeeping department at luxury hotel.
- Collaborated with other departments to address guest requests promptly.
- Developed strategies to increase efficiency while reducing costs within the department.
- Created schedules for staff to ensure adequate coverage at all times.
Manager's Assistant
Banana Republic Factory Store
Key West
10.2019 - Current
- Provided ongoing training to address staff needs
- Planned and optimized warehouse work processes to improve fulfillment system efficiency
- Operated cash register, collected payments and provided accurate change
- Worked closely with front-end staff to assist customers.
Executive Housekeeper
Marriott La Concha Boutique Hotel
Key West
03.2021 - 02.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records through timely updates to employee and other files.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
Housekeeping Supervisor
Best Western Hibiscus Motel
Key West
01.2018 - 12.2019
- Established hands-on
- Proactive management style to facilitate improvements to workflow and room turnover
- Sustained safety protocols to support proper and cost-effective equipment and material usage
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Housekeeping Supervisor
Truman Hotel
Key West
12.2017 - 12.2019
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Stocked room attendant carts with supplies to keep carts organized and clean
- Reviewed employee performance and devised improvement plan to achieve goals
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Housekeeping Supervisor
Blue Marlin Motel i
Key West
12.2017 - 12.2019
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Guest House Manager
Mariana's Family Guest House
Greenwich
10.2015 - 03.2017
- Prioritized and organized tasks to efficiently accomplish service goals
- Responded to and resolved guest issues or complaints
- Organized supplies for use based on expected customer needs
- Cleaned homes following specific and detailed requests.
Housekeeping Attendant
Casa Marina Key West
Key West
02.2012 - 07.2014
- Inspected each room for cleanliness, utilizing checklist to meet company standards
- Removed trash from rooms and replaced liners to wastebaskets
- Polished and sanitized floors, counters, bathtubs and window sills
- Interacted pleasantly with clients and guests when performing daily duties.
Education
BBA - Accounting And Finance
National University of Uzbekistan
Uzbekistan, Uzbekistan 06.2003
Bachelor of Arts - Lawyer
Tashkent State University of Law
Uzbekistan06.2000
Skills
- Computer skills
- Inventory Control
- Staff Scheduling
- Multilingual: Turkish, Russian, Uzbek, English
- Work Planning and Organization
- Microsoft Offices
- Staff Management
Certification
- Certified Food Safety, Florida Restaurant & Lodging Association - 2022
Timeline
Executive Housekeeping Manager
The Saint Hotel Key West
03.2023 - Current
Executive Housekeeper
Marriott La Concha Boutique Hotel
03.2021 - 02.2023
Manager's Assistant
Banana Republic Factory Store
10.2019 - Current
Housekeeping Supervisor
Best Western Hibiscus Motel
01.2018 - 12.2019
Housekeeping Supervisor
Truman Hotel
12.2017 - 12.2019
Housekeeping Supervisor
Blue Marlin Motel i
12.2017 - 12.2019
Guest House Manager
Mariana's Family Guest House
10.2015 - 03.2017
Housekeeping Attendant
Casa Marina Key West
02.2012 - 07.2014
BBA - Accounting And Finance
National University of Uzbekistan
Bachelor of Arts - Lawyer
Tashkent State University of Law