Asanni Fluellen
Grand Prairie,Tx
Summary
Successful Client Services Representative with five years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work History
Client Services Representative
Bank of America
10.2023 - 04.2024
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
- Accurately navigated through multiple systems while assisting clients with their financial needs.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
New job opportunity
04.2023 - 10.2023
Received an offer for employment but was unable to start due to company having a hiring freeze after offer was presented.
Customer Service Representative
Secure Collateral Management
10.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Caregiving
09.2021 - 10.2022
Received an opportunity to become a full time stay-at-home-mom. Developed skills such as Multi-tasking, time management and scheduling.
Inbound contacts representative
Humana Pharmacy
11.2019 - 09.2021
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Education
Diploma -
Grand Prairie High School
Grand Prairie, TxSkills
- Strong empathy
- Data entry proficiency
- Information Protection
- Follow-up skills
- Communication
- Professionalism
- Conflict resolution
- Time management
- Listening
- Decision Making
- Building Rapport
- Handling high pressure situations
- Customer relationship management
- Goal Setting
- Strong Organizational skills
- One-Call Resolution
- Typing (62 words per minute)
- Microsoft Word
- Excel
- Spreadsheet
- Client Relationship Building
- Call center experience
- Document processing
- Performance Tracking
- Report Preparation
- CRM software proficiency
- Customer Support
- Client Relations
- Complaint Handling
- Client Support
- Payment Processing
- System Documentation
Accomplishments
- Successfully handled 80+ calls daily with no complaints
- Achieved 95% customer satisfaction score based on feedback forms
Timeline
Client Services Representative
Bank of America
10.2023 - 04.2024
New job opportunity
04.2023 - 10.2023
Customer Service Representative
Secure Collateral Management
10.2022 - 04.2023
Caregiving
09.2021 - 10.2022
Inbound contacts representative
Humana Pharmacy
11.2019 - 09.2021
Diploma -
Grand Prairie High School