Asante’ Adams-Thompson
Goose Creek,SC
Summary
To acquire a position within a company where my customer relations experience and education can be fully utilized to improve customer satisfaction and enhance the company’s brand name. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Field Trip/Charter Coordinator
First Student /Durham School Services
2020.06 - Current
- Increase outside charter revenue and customer base
- Receive field trip or charter business orders through e-mail or over the phone
- Assist in customer quoting and pricing
- Distribute and dispatch the new work to the most appropriate branch location
- Determine map routes, assign driver coverage and provide trip details to drivers and dispatchers
- Maintain a business-friendly rapport with all customers directly and indirectly
- Assist management team with invoicing 360 home to school routes by keeping daily records to includes after school programs and summer school programs
- Complete all Accounts Receivable and Accounts Payable
- Track and process weekly payroll for all hourly employees to include per diem payments bonus reimbursements.
Administrative Assistant
First Student /Durham School Services
2014.10 - 2020.05
- Entered data from time sheets daily
- Maintained security of all files and records
- Effectively facilitating and managing the flow of information within the Customer Service Center
- Entering data from time sheets daily
- Assign daily work directions, resolve problems and set deadlines to guarantee timely completion of work.
School Bus Driver
First Student /Durham School Services
- Obtained the Class B Commercial Driver’s License for South Carolina with P and S endorsements
- Completed state mandatory certification training for school but drivers
- Performed pre-trip and post trip inspections on the buses before and after each trip using Zonar
- Maintained all bus records regarding mileage, and student count
- Transported elementary, middle school and high school students to and from school daily in a safe and efficient manner
- Supervised students corrected problematic behaviors, mediated disputes, and established guidelines for safety and mutual respect
- Built trust with students, parents and administrative officials by demonstrating strong problem-solving skills, positive attitude and exceptional reliability.
Driver
Vet Pride formally Owl Inc.
2016.02 - 2019.03
- Transported Employees of the VA Hospital to the hospital for work, and back to their vehicles after their shift
- For every route ran, kept track of all passengers and mileage
- Maintained clean and safe transportation for all passengers
- Provided excellent customer service to all passengers.
PT Store Supervisor
Maidenform
2013.02 - 2015.08
- Greet and provide excellent customer services while obtaining maximum sales results
- Maintain inventory and ensure items are in stock
- Ensure promotions are accurate and merchandise to the company's standards
- Coach, counsel, recruit, train, and discipline employees
- Maintain a friendly, professional behavior always with customer and staff members
- Ensure the store maintains excellent visual presentation
- Assist with payroll and ensuring accurate timekeeping
- Work under pressure and in a fast-paced environment
- Assist in training and developing associates to maximize their potential and performance
- Prepare reports on sales volumes merchandising and personnel matters.
Customer Service Specialist
CAB Receivable Management Company
2010.10 - 2013.05
- Provided stellar customer service to patients regarding medical billing questions such as insurance, payments, coding and other issues
- Processed customer payments and refunds exceeding monthly fee goals
- Arranged for debt repayment or established repayment schedules, based on customers' financial situations
- Corrected any insurance errors when reviewing an Explanation of Benefits and adding additional insurance payers to a patient’s account for refilling by sending the proper forms to the correct department
- Executed calls to patients to meet monthly goals of 2000 calls per month
- Maintained customers’ records by updating account information
- Scheduled appointments for patients who are eligible for Medicare Wellness Visits
- Remarked accounts with information of conversations and actions that took place during call
- Responsible for monthly insensitive used as moral boosters within the team.
Northeast Area Trainer /Consultant CS Projects
Verizon Wireless
2000.01 - 2010.03
- Effectively managed training classes while always ensuring a professional environment
- Conveyed information and encouraged participant learning, which meets or exceeds learning objectives
- Created and communicated accurate and precise departmental policies and procedures for the Northeast Area
- Determines future course offerings to improve the technical knowledge of employees and to satisfy the customer demand for advanced training
- Examined policies and procedures
- Implemented process improvements to support policy simplification
- Made decisions and recommendations that contribute to the overall success of projects, programs and /or process improvements
- Conducted face-to-face focus groups, call monitoring, and project review sessions related to the CS department to gain feedback regarding process improvements.
Customer Service /Loyalty Management Service Representative
Verizon Wireless
- Used persuasive techniques to convince customers to continue service with the company
- Managed a high-volume workload within a deadline-driven environment
- Ensured followed up call on customer concerns that could not be resolved during first contact
- Held a professional relationship while speaking with customers
- Provided feedback when needed to assist with best business practices which were heard by customers and from phone calls.
Education
AS Business Management -
Limestone College Online
AS Business Management -
Trident Technical College
12.2010
Medical Billing and Coding -
Concentra College
12.2010
General Education Diploma
Skills
- Customer service
- Quality focus
- Multitasking
- Critical thinking and problem solving
- Documentation skills
- Listening
- Phone skills
- Analyzing information
- CDL Class B
- Payment Collection
- Customer Reservations
- Invoices
- Critical Thinking
- Attention to Detail
- Decision-Making
References
References available upon request.
Timeline
Field Trip/Charter Coordinator
First Student /Durham School Services
2020.06 - Current
Driver
Vet Pride formally Owl Inc.
2016.02 - 2019.03
Administrative Assistant
First Student /Durham School Services
2014.10 - 2020.05
PT Store Supervisor
Maidenform
2013.02 - 2015.08
Customer Service Specialist
CAB Receivable Management Company
2010.10 - 2013.05
Northeast Area Trainer /Consultant CS Projects
Verizon Wireless
2000.01 - 2010.03
School Bus Driver
First Student /Durham School Services
Customer Service /Loyalty Management Service Representative
Verizon Wireless
AS Business Management -
Limestone College Online
AS Business Management -
Trident Technical College
Medical Billing and Coding -
Concentra College
General Education Diploma
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