Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asante Moore

Savannah,GA

Summary

To obtain a position with an establishment that encourages professional growth and offers opportunities for advancement. A quick learner who is self-motivated with a positive attitude and excellent interpersonal, communication and organizational skills committed to working hard to get the job done.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Equipment Operator Manager

Coastal Moving And Storage
08.2022 - Current
  • Provided technical assistance to other workers on job site.
  • Assessed work sites daily for potential hazards.
  • Loaded and moved materials such as dirt and rocks based on specific job needs.
  • Inspected and maintained heavy equipment used in construction projects.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Employed bulldozers, loaders and backhoes for construction projects.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Call Center Representative

AT&T
12.2020 - 12.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.

Mixing Operator

Flowers Foods
04.2019 - 12.2020
  • Trained new employees on proper protocols and customer service standards.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Reported issues to higher management with great detail.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
  • Maintained equipment performance by lubricating and cleaning components.
  • Ran, inspected and repaired equipment and documented major issues for management review.
  • Unloaded completed mixtures into containers for further processing.
  • Used machinery and hand-filling methods to prepare orders.
  • Operated machining equipment safely with team of operators.

Customer Service Representative

Walmart
08.2017 - 04.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Beach High School
05.2017

Skills

  • Website Creation
  • Polishing Work
  • Operational Efficiency
  • Safety Protocols
  • Customer Service
  • Operating Mowers and Tractors
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Call Center Operations
  • Customer communications
  • Answering questions
  • Call Control
  • Complaint resolution
  • Appointment Scheduling

Certification

  • Certified Forklift Operator- April 2019
  • TWIC Card- June 2026

Timeline

Equipment Operator Manager

Coastal Moving And Storage
08.2022 - Current

Call Center Representative

AT&T
12.2020 - 12.2021

Mixing Operator

Flowers Foods
04.2019 - 12.2020

Customer Service Representative

Walmart
08.2017 - 04.2019

High School Diploma -

Beach High School

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Asante Moore