Asanteneauxia Jernigan

This remote call center position entailed assisting customers through inbound and outbound communication to resolve their various technical troubleshooting issues surrounding their iOS devices including:

-Apple ID account

-password resets

-Apple applications

-stolen/broken devices, etc.

• Supported customers with online billing, access and account issues.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.
• Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
• Assisted customers with various types of technical issues via email and telephone.
• Analyzed customer feedback surveys to understand trends in user experiences and develop strategies for improvement.
• Developed in-depth knowledge of products, services, and troubleshooting techniques.
• Answered user inquiries to resolve computer software or hardware operation problems.

-Perform all check-in and check-out tasks
-Manage online and phone reservations
-Inform customers about payment methods and verify their credit card data
-Register guests collecting necessary information (like contact details and exact dates of their stay)
-Welcome guests upon their arrival and assign rooms
-Provide information about our hotel, available rooms, rates and amenities
-Respond to clients’ complaints in a timely and professional manner
-Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
-Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
-Upsell additional facilities and services, when appropriate
-Maintain updated records of bookings and payments