Asanti Agosto Diaz
New York,United States
Summary
Hardworking and enthusiastic college student pursuing a B.A. in History. Committed to becoming a dependable and valuable team member, dedicated, hardworking, and eager to contribute to the success of an organization. Proactive Assistant General Manager with a proven track record of managing operations and building high-performing teams. Equipped employees with the skills necessary to independently handle business needs. Progressive experience, sound judgment, and strong problem-solving abilities consistently surpass organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Complete Playground
08.2024 - Current
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in recruiting, hiring and training of team members.
- Performed event coordination for larger parties and gatherings.
- Coordinated with participating vendors during event planning.
EXECUTIVE ASSISTANT
Museum Of Illusions
01.2022 - 08.2024
- Prepared and edited presentations, reports, and other documents as requested by executive leadership team
- Maintained executive team's information confidential and secure, ensuring compliance with company policies and procedures
- Developed and maintained filing system to ensure easy retrieval of documents and records
- Demonstrated ability to multitask and effectively manage competing priorities with minimal supervision
- Processed payments and reconciled daily deposits
- Ran register reports and made bank deposits, ensuring accurate record-keeping
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
WEEKEND ADMINISTRATIVE RECEPTIONIST
Bond New York Real Estate
06.2021 - 04.2022
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
- Developed and implemented processes and procedures to streamline office operations
- Greeted and assisted visitors, providing a welcoming and professional environment
- Assisted with recruiting and onboarding processes, including conducting interviews and completing background checks
- Created and maintained an organized database of property listings
- Provided administrative support to real estate agents, including scheduling showings and preparing documents
- Conducted recruitment activities such as job postings, interviews, and background checks.
CUSTOMER SERVICE SUPERVISOR
Burlington Coat Factory
10.2020 - 08.2021
- Trained and supervised a team of customer service representatives to ensure quality service delivery
- Developed and maintained positive relationships with customers to ensure customer loyalty and repeat business
- Conducted customer service audits to ensure customer service policies and procedures are consistently followed
- Monitored customer service trends and identified areas for improvement
- Established performance standards and monitored team performance against those standards
- Created and maintained customer service reports to track customer service metrics and identify areas of improvement
- Analyzed customer feedback and identified areas for improvement in customer service.
Education
Bachelor of Arts - In History And Latino Studies
City College Of New York
New York City, United StatesHigh School Diploma -
Repertory Company High School For Theatre Arts
New York City, United StatesSkills
- Operations Management
- Training and development background
- Employee Scheduling
- Customer Retention
- Financial Reporting
- Marketing initiatives
Certification
- Assembly safety Personnel, FDNY Dec 2022-2025
Timeline
Assistant General Manager
Complete Playground
08.2024 - Current
EXECUTIVE ASSISTANT
Museum Of Illusions
01.2022 - 08.2024
WEEKEND ADMINISTRATIVE RECEPTIONIST
Bond New York Real Estate
06.2021 - 04.2022
CUSTOMER SERVICE SUPERVISOR
Burlington Coat Factory
10.2020 - 08.2021
Bachelor of Arts - In History And Latino Studies
City College Of New York
High School Diploma -
Repertory Company High School For Theatre Arts
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