A. Santyria Johnson

• Develop lesson plans surrounding various types of art, history and culture.
• Prepare and gather materials for detailed lesson plans.
• Facilitate group sessions and provide one-on-one support.
• Plan and execute activities to promote skill and talent development.
• Create and deliver lessons through distance, virtual and face-to-face learning and fulfilled requirements of company's curriculum program.
• Model interpersonal relationships with staff members, students and administrators and strive to enhance student learning and well being.
• Lead Movement component of interactive field trips, theatre workshops, and summer camps.
• Collaborate with team of multidisciplinary artists on production of High School Musical Theatre Awards for 4 consecutive years
• Planned and executed activities to promote skill and talent development

• Developed Stepping into the Story curriculum for Your Name is a Song designed for grades K-2nd; trained 20 teaching artists in said curriculum, and facilitated the workshop for 30 elementary schools in the 2024-25 season.
• Choreographed over 70 musical theater numbers for varying education and community engagement programs in the 2024-25 season: Highschool Musical Theatre Awards, Camp SAY Across the USA: Memphis, Camp Collaborate, The Neighborhood Play Program, The 2025 Musical Theatre Intensive: Hates Town, Mending Hearts Camp.
• Collaborated with artists to enhance performance quality and audience experience.
• Implemented community outreach initiatives to increase participation in arts education.
• Mentored emerging artists, fostering growth and development within the organization.
• Streamlined event coordination processes, improving efficiency and attendee satisfaction for The Highschool Musical Theatre Awards.
• Analyzed participant feedback to refine program offerings and address community needs.
• Coordinated logistics for performances, ensuring smooth operations and successful events: StoryFest, High School Musical Theatre Awards.
• Built strategic partnerships with local organizations in the Binghampton and South Memphis communities to expand outreach as part of the The Neighborhood Play Program.

• Facilitated therapeutic drumming and expressive arts programs for youth clients, using rhythm-based interventions to support emotional wellness, self-expression, social connection, and personal growth.
• Earned certification as a Therapeutic Drumming Facilitator following 13 months of specialized training in trauma-informed and wellness-centered practices.
• Designed and led group workshops that promoted emotional regulation, teamwork, communication, confidence-building, and positive youth development.
• Participated in advanced professional development through intensive West African drum and dance retreats, strengthening cultural competency and evidence-informed arts programming practices.
• Mentored youth participants in performance preparation, teamwork, discipline, and artistic skill development.
• Led the Youth Villages drumming team to a first-place finish in the organization's annual Drummers Competition (2024).
• Supported program planning, logistics, and implementation for recreational, cultural and therapeutic arts activities serving diverse youth populations.

Administration, Data Analysis, Clerical, Donor and Vendor Relations:

• Validated incoming data against quality standards to eliminate irrelevant or unusable information.
• Scanned documents and saved in database to keep records of essential organizational information.
• Supported operations staff in researching data configuration and processing issues.
• Reviewed and updated client correspondence files and database information to maintain accurate records in CRM programs: Salesforce, Frontstream
• Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
• Maintained files, records and chronologies of entry activities.
• Collaborated with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements. Supported the various development processes by providing necessary customer information to ensure the success of internal and external fund raising campaigns.
• Worked with suppliers to source products/negotiate cost to meet internal customer's specific needs for non-program merchandise, special events, etc.
• Examined customer expectations to develop and present recommendations to customers for approval. Utilizes company systems combined with work experience for pricing application for larger volumes.\
• Worked with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist

Servant Leadership, Personnel Management, and Communication:

• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Organized and managed program development from conception through successful execution.
• Streamlined communication across organization by implementing regular check-ins with staff and organization partners.
• Gathered and organized printed materials required for program participation.
• Led onboarding activities for 4 academic interns, 6 literacy mentors, and over 20 volunteers to equip staff in daily responsibilities.
• Planned and facilitated small and large group enrichment activities for 70 students in grades Pre-K to 5th grade.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Administered assessments to determine each student's specific educational and social needs.

• Facilitated group sessions and provided one-on-one support for 30 virtual learning participants.
• Modeled interpersonal relationships with staff members, students and administrators and strived to enhance student learning and well being.
• Assisted in developing student-led after-school tutoring program to teach at-risk students.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Developed highly empathetic student relationships and earned reputation for exceeding volunteer and assistant support expectations.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.
• Answered average of 150 calls and emails addressing customer inquiries, solving problems and providing product information.

• Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
• Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
• Maintained 100% accountability of assigned equipment worth more than $30,000.
• Maintained security of local areas and performed route clearance for visiting high-ranking officials.
• Monitored gate activities, controlled traffic and responded to emergencies on base.
• Provided emergency response security, eliminating hazards and potential dangers.