A'saph Hier
Shelby,NC
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
9
9
years of professional experience
Work History
Account Executive
Pharr Technologies
03.2018 - Current
- Monitored service after sale and implemented quick and effective problem resolutions.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Met existing customers to review current services and expand sales opportunities.
- Consulted with businesses to supply accurate product and service information.
- Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
- Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction
- Run historical reports to identify reoccurring service disruptions
- Document problem resolution and processes
- Run diagnostic applications to resolve problems
Registrar
Atrium Health- Cleveland
06.2017 - 12.2018
- Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
- Upheld HIPAA regulations and standards for protecting patient information.
- Signposted registration materials and resources for helpful student support.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
- Greeted every guest with personable approach and provided knowledgeable service.
IT Help Desk
Turning Point Services
01.2015 - 12.2016
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
Education
Associate of Applied Science - Computer Engineering Technology
McDowell Community College
Marion, NC06.2016
High School Diploma -
Mcdowell Early College
Marion, NC06.2015
Skills
- Sales target monitoring
- Account oversight
- Data Analysis
- Lead Generation
- Client Relationship Building
- Database Management
- Sales expertise
- CRM software expertise
- Account Management
- Staff Management
- Systems and software expertise
- Troubleshooting
Timeline
Account Executive
Pharr Technologies
03.2018 - Current
Registrar
Atrium Health- Cleveland
06.2017 - 12.2018
IT Help Desk
Turning Point Services
01.2015 - 12.2016
Associate of Applied Science - Computer Engineering Technology
McDowell Community College
High School Diploma -
Mcdowell Early College
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