Asaph Valverde
Austin,TX
Summary
I am a self motivated, very passionate,well rounded and upbeat individual. I do my best to see the bright side in all situations and take growth and criticism with the utmost of importance. I care and take pride in what I do and who I am. I believe in treating others with respect and kindness. I am naturally a very sociable and adaptable individual which makes it easy for me to get along with many types and personalities. With my ten years of being in the flooring industry, my qualities and experience make me the ideal candidate for a sales position.
Overview
10
10
years of professional experience
Work History
Outside Sales Representative at Daltile
Daltile Sales Service Center
01.2021 - Current
- Recommended complementary purchases to customers, increasing revenue.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients in person.
- Generated new leads through networking and attending industry events.
Retail Store Sales Manager
Floor And Decor
02.2018 - 01.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Submitted orders for new inventory.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
Field Manager
FLOHR
03.2017 - 02.2018
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Developed comprehensive project plans, including timelines, goals, and deliverables to ensure timely results.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated field operations through supervision and direction of field personnel.
- Resolved problems, improved operations and provided exceptional service.
Field Supervisor
Floors Inc
05.2014 - 03.2017
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Developed and maintained positive relationships with clients and other stakeholders.
- Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
High School Diploma -
Masters Senior High School
Houston, TX06.2007
Skills
- Regulatory Compliance
- Territory Management
- Goal-Oriented
- Resolution-oriented
- Relationship cultivation
- CRM and Salesforce proficiency
- Customer Service-Oriented
- Account Servicing
- Problem-Solving
- Approachable
- Multitasking
- Conflict Resolution
- Customer Service
- Networking
Timeline
Outside Sales Representative at Daltile
Daltile Sales Service Center
01.2021 - Current
Retail Store Sales Manager
Floor And Decor
02.2018 - 01.2021
Field Manager
FLOHR
03.2017 - 02.2018
Field Supervisor
Floors Inc
05.2014 - 03.2017
High School Diploma -
Masters Senior High School