Asare Serwaa Kuffuor
Fort Campbell North,KY
Summary
Proven Customer Account Specialist with a track record of enhancing client satisfaction and retention at Melcom Superstore. Leveraged strong negotiation skills and team collaboration to exceed sales targets and streamline account management processes. Excelled in fast-paced environments, demonstrating exceptional customer communication and a keen ability to anticipate client needs.
Overview
6
6
years of professional experience
Work History
Accounts Officer
Jet Petroleum
05.2023 - 02.2024
- Input vendor payments and updated accounts to reflect new balances.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
Customer Account Specialist
Melcom Superstore
07.2020 - 03.2022
- Used corporate ERP and Excel to keep accurate records pertaining to inventory and account notes.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Continually updated knowledge on industry trends and developments to better serve client needs.
Customer Service
Kotoka International Airport
06.2018 - 08.2020
- Increased sales by providing exceptional customer service and product knowledge.
- Managed registration process efficiently, providing excellent customer service to attendees.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Managed high call volume while maintaining exemplary customer service standards.
Education
Bachelor of Science - Settlement Planning
Kwame Nkrumah University of Science And Technology
Ghana05.2020
Skills
- Strong negotiation
- Client Retention Strategies
- Team Player
- Customer Communication
Timeline
Accounts Officer
Jet Petroleum
05.2023 - 02.2024
Customer Account Specialist
Melcom Superstore
07.2020 - 03.2022
Customer Service
Kotoka International Airport
06.2018 - 08.2020
Bachelor of Science - Settlement Planning
Kwame Nkrumah University of Science And Technology
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