Alex(Alireza) Sarhadi

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Supervised and monitored delivery of contractual services according to SLA agreements.
• Auditing IT third-party companies involves a comprehensive review of the external organizations that provide IT services to ensure they meet the contractual obligations, comply with industry standards, and adhere to regulatory requirements.
• Managing a variety of hardware and software remotely through the console.
• Supporting workstations and corporate end users involves a range of tasks aimed at maintaining efficient and secure IT operations. Here's a structured approach to effectively manage this support:
  

1. Inventory Management.

2. Helpdesk and User Support.

3. Regular Maintenance.

4. DVR Management.

5. Network and Security Management.

6. Issue Resolution.

7. Documentation and Reporting.

8.Assist with onboarding and offboarding of employees.

Implementing these strategies can significantly enhance the efficiency and security of workstations and corporate end users, leading to improved productivity and reduced downtime in the workplace.

• Supporting 600+ stores all over the country.
• Identified and solved technical issues with a variety of diagnostic tools.
• Experience with Cisco Meraki's portal to manage network APs and firewalls.
• As Part of Agile scrum teams, Test Software's and services in pilot phase before massive deployment
• Aloha NCR, Command Manger Center Tools, Aloha Manager, Configuration Systems, VNC Server,
• Clone VM servers, backup and recovery corrupted files.
• TCP/IP, Windows Network, Windows 7,10,11, Connected Payment,
• Terminal And File-server Configuration, Recover from redundancy.
• Install and configure delivery services on the file server and Terminals (as online order service),
• Troubleshooting the BumpBar and QSR Epic and Exceed Devices for the kitchen Monitors (send orders to the kitchen screens),
• Researched, troubleshot and resolved complex problems independently.
• Troubleshooting the VAS (Value added services) transaction,
• Defined and documented technical best practices.
• Used Service-Now as ticketing systems to manage and process actions taken.

• Worked in a busy office environment, lead the technical support team of over 800 employees.
• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to non-technical personnel within the business and other technical personnel have duty to setup and install P.O.S in Stores.
• Managed call flow and responded to technical support needs of customers.
• Resolved computer hardware and software, printing, installation, word-processing, email and and operating systems issues.• Trained both internal and off-site users in repairing and resolving recurring issues (Repaired and replaced P.O.S firmware and specific hardware drivers Set up and configured hardware and software on company equipment.)

• Performed technical support for computer hardware and software, printing, Office products, and email.
• Installed IP, network equipment, and facilities.
• Installed, maintained, and supported VoIP applications.
• Managed over 50 customer calls per day.