Asata Puello
Summary
Successful Systems Engineer offering over 12 years of experience in demanding environments focused on producing cutting-edge technical designs. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Software Engineer
Nike
05.2023 - Current
- Lead reduction of technical debt and platform enhancements on Nike Cloud services utilizing SAFE methodologies
- Work collaboratively with stakeholders to resolve technical roadblocks.
- Help manage application's technology platform status, project pipeline and development priorities.
Lead Product Support Engineer
Nike
06.2022 - 04.2023
- Led collaboration with L1 and L3 Platform Engineers to remediate cloud server failures and outages.
- Maintained quality and accuracy from project implementation to delivery.
IT Manager
Lucid/Cint
03.2022 - 06.2022
- Managed Digital Transformation for Global Technology during Cint's $1b acquisition of Lucid, outlining technology adoption timeline(s), milestones and projections
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Sr. Systems Support Specialist
Lucid/Cint
02.2020 - 02.2022
- Lead Global IT team across global organization as senior point of escalation for technical troubleshooting and projects
- Supervised support output of IT Staff and managed team KPIs/SLAs, ensuring the team met leadership expectations and standards in place
Construction Electrician
US Navy Reserves
06.2008 - 11.2020
- Brought forth expert-level knowledge of electrical theory in relation to Civil Engineering
- Seabee Combat Warfare Specialist (SCWS); ordains that I am a specially qualified combat specialist in all realms of the U.S. Navy Construction Force; and have shown motivation and perseverance by completing the required specifications to don the given insignia
Sr. Systems Support Analyst
PopSockets, LLC
05.2019 - 02.2020
- Performed day-to-day IT administration functions resolving issues in regards to desktop management, operating systems and user access
Network Administrator
Perspecta (DOD)
11.2017 - 05.2019
- Maintained network hardware and software and monitored network to support network availability to end users.
Electronic Engineer II
CACI
12.2016 - 04.2017
- Assembled, tested and performed quality assurance (QC) for electronic and RF equipment
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
IT Specialist
Sheriff's Department
02.2016 - 08.2016
- Dedicated liaison for south SD County detention facilities, providing support and guidance on all staff technical needs and issues
IT Specialist
HP Enterprise
12.2011 - 01.2016
- Successfully resolved moderate to high technical network and operational issues from incoming customers and proactive notification systems
Education
Bachelor of Arts - Business Admin - Project Management
Trident University
08.2023
Associate of Science - Electronic Engineering Technology
ECPI University
01.2012
Construction Electrician Apprentice -
U.S. Navy 'A' School
01.2009
Skills
Administrative Cloud Services:
- AWS
- Azure Cloud
- Okta
- Active Directory
- Google Cloud
- GitHub
- Atlassian Cloud
Administrative Technical Solutions:
- Expertise in ticketing solutions (ServiceNow, Jira, Zendesk, BMC Remedy, PagerDuty)
- Skilled in Unified Communication tools
- Proficient in Mobile Device Management
Professional Skills:
- Advanced organizational and task-management skills
- Superior written and verbal communication skills
- Highly experienced in fast-paced, customer-oriented environments
- Customer service and support operations
- Complex problem-solving
- Agile methodology
- System Administration
Certification
- Certified Advanced Military Instructor
- CompTia Security+ CE
- Microsoft Technology Associate 98-365: Windows Server
- Okta Certified Professional
Locations
Portland Metro Area, Oregon
Open to relocation and remote opportunities
Accolades & Community Involvement
- Recipient of 3 ‘High-Five' accolades in first year at Nike for displaying Nike Maxim virtues
- DEI Leader - Nike Military Veteran Network - Culture Pillar Lead
- Oregon Special Olympics - Administrative Operations Volunteer
- YouthForce Nola - Speaker and intern liaison
- VFW member and community volunteer
Timeline
Lead Software Engineer
Nike
05.2023 - Current
Lead Product Support Engineer
Nike
06.2022 - 04.2023
IT Manager
Lucid/Cint
03.2022 - 06.2022
Sr. Systems Support Specialist
Lucid/Cint
02.2020 - 02.2022
Sr. Systems Support Analyst
PopSockets, LLC
05.2019 - 02.2020
Network Administrator
Perspecta (DOD)
11.2017 - 05.2019
Electronic Engineer II
CACI
12.2016 - 04.2017
IT Specialist
Sheriff's Department
02.2016 - 08.2016
IT Specialist
HP Enterprise
12.2011 - 01.2016
Construction Electrician
US Navy Reserves
06.2008 - 11.2020
Bachelor of Arts - Business Admin - Project Management
Trident University
Associate of Science - Electronic Engineering Technology
ECPI University
Construction Electrician Apprentice -
U.S. Navy 'A' School