Summary
Overview
Work History
Education
Skills
Websites
Certification
Locations
Accolades & Community Involvement
Timeline
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Asata Puello

Summary

Successful Systems Engineer offering over 12 years of experience in demanding environments focused on producing cutting-edge technical designs. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Software Engineer

Nike
05.2023 - Current
  • Lead reduction of technical debt and platform enhancements on Nike Cloud services utilizing SAFE methodologies
  • Work collaboratively with stakeholders to resolve technical roadblocks.
  • Help manage application's technology platform status, project pipeline and development priorities.

Lead Product Support Engineer

Nike
06.2022 - 04.2023
  • Led collaboration with L1 and L3 Platform Engineers to remediate cloud server failures and outages.
  • Maintained quality and accuracy from project implementation to delivery.

IT Manager

Lucid/Cint
03.2022 - 06.2022
  • Managed Digital Transformation for Global Technology during Cint's $1b acquisition of Lucid, outlining technology adoption timeline(s), milestones and projections
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

Sr. Systems Support Specialist

Lucid/Cint
02.2020 - 02.2022
  • Lead Global IT team across global organization as senior point of escalation for technical troubleshooting and projects
  • Supervised support output of IT Staff and managed team KPIs/SLAs, ensuring the team met leadership expectations and standards in place

Construction Electrician

US Navy Reserves
06.2008 - 11.2020
  • Brought forth expert-level knowledge of electrical theory in relation to Civil Engineering
  • Seabee Combat Warfare Specialist (SCWS); ordains that I am a specially qualified combat specialist in all realms of the U.S. Navy Construction Force; and have shown motivation and perseverance by completing the required specifications to don the given insignia

Sr. Systems Support Analyst

PopSockets, LLC
05.2019 - 02.2020
  • Performed day-to-day IT administration functions resolving issues in regards to desktop management, operating systems and user access

Network Administrator

Perspecta (DOD)
11.2017 - 05.2019
  • Maintained network hardware and software and monitored network to support network availability to end users.

Electronic Engineer II

CACI
12.2016 - 04.2017
  • Assembled, tested and performed quality assurance (QC) for electronic and RF equipment
  • Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.

IT Specialist

Sheriff's Department
02.2016 - 08.2016
  • Dedicated liaison for south SD County detention facilities, providing support and guidance on all staff technical needs and issues

IT Specialist

HP Enterprise
12.2011 - 01.2016
  • Successfully resolved moderate to high technical network and operational issues from incoming customers and proactive notification systems

Education

Bachelor of Arts - Business Admin - Project Management

Trident University
08.2023

Associate of Science - Electronic Engineering Technology

ECPI University
01.2012

Construction Electrician Apprentice -

U.S. Navy 'A' School
01.2009

Skills

Administrative Cloud Services:

  • AWS
  • Azure Cloud
  • Okta
  • Active Directory
  • Google Cloud
  • GitHub
  • Atlassian Cloud

Administrative Technical Solutions:

  • Expertise in ticketing solutions (ServiceNow, Jira, Zendesk, BMC Remedy, PagerDuty)
  • Skilled in Unified Communication tools
  • Proficient in Mobile Device Management

Professional Skills:

  • Advanced organizational and task-management skills
  • Superior written and verbal communication skills
  • Highly experienced in fast-paced, customer-oriented environments
  • Customer service and support operations
  • Complex problem-solving
  • Agile methodology
  • System Administration

Certification

  • Certified Advanced Military Instructor
  • CompTia Security+ CE
  • Microsoft Technology Associate 98-365: Windows Server
  • Okta Certified Professional

Locations

Portland Metro Area, Oregon

Open to relocation and remote opportunities

Accolades & Community Involvement

  • Recipient of 3 ‘High-Five' accolades in first year at Nike for displaying Nike Maxim virtues
  • DEI Leader - Nike Military Veteran Network - Culture Pillar Lead
  • Oregon Special Olympics - Administrative Operations Volunteer
  • YouthForce Nola - Speaker and intern liaison
  • VFW member and community volunteer

Timeline

Lead Software Engineer

Nike
05.2023 - Current

Lead Product Support Engineer

Nike
06.2022 - 04.2023

IT Manager

Lucid/Cint
03.2022 - 06.2022

Sr. Systems Support Specialist

Lucid/Cint
02.2020 - 02.2022

Sr. Systems Support Analyst

PopSockets, LLC
05.2019 - 02.2020

Network Administrator

Perspecta (DOD)
11.2017 - 05.2019

Electronic Engineer II

CACI
12.2016 - 04.2017

IT Specialist

Sheriff's Department
02.2016 - 08.2016

IT Specialist

HP Enterprise
12.2011 - 01.2016

Construction Electrician

US Navy Reserves
06.2008 - 11.2020

Bachelor of Arts - Business Admin - Project Management

Trident University

Associate of Science - Electronic Engineering Technology

ECPI University

Construction Electrician Apprentice -

U.S. Navy 'A' School
Asata Puello