Asawir Kadhum

- Provided case management services including intake, assessment, advocacy, referral and monitoring of families.

- Assisted clients with permanent housing transitions.

- Interviewed persons applying for public assistance programs.

- Maintained up-to-date case records with case activity status.

- Educated clients to their new community life and help them to be self-sufficient.

- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

- Asked probing questions to determine service needs and accurately input information into electronic systems.

- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.