Asberry Brown
Summary
Experienced with project planning, timeline management, and budget oversight. Utilizes resource allocation skills to ensure project efficiency and risk mitigation. Knowledge of coordinating cross-functional teams to achieve project milestones.
Professional with proven track record in project support, skilled in coordinating tasks, managing schedules, and ensuring project milestones are met. Strong focus on team collaboration, adaptable to changing needs, and consistently reliable. Expertise in project management software, resource allocation, and stakeholder communication. Known for problem-solving abilities and keen eye for detail, driving projects to successful completion.
Developmental specialist with comprehensive background in designing and implementing personalized development programs. Expertise in child and adult learning, behavioral assessment, and intervention strategies. Strong team collaborator, adaptable to changing needs, and results-driven. Skilled in communication, problem-solving, and fostering positive relationships.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Agent
New York Life Insurance Co
03.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
Senior Rural Developmental Specialist
Great Lakes Community Action Partnership
12.2022 - 01.2024
- Guided developmentally disabled adults through customized day programs.
- Identified training needs and developed content while evaluating existing programs.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Completed projects in alignment with target deadlines and financial objectives.
- Designed, planned, organized and directed orientation and training programs for employees or customers.
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Executed individual business plan to exceed revenue goals and quotas related to growth and new income sources.
- Administered government-supported community development programs and promoted department programs and services.
- Collaborated with multidisciplinary teams to create comprehensive developmental plans for clients, resulting in improved outcomes.
Manager
Flagship Communities
08.2018 - 12.2022
- Manage and instructor of water and sewer systems on a daily basis
- Coroneted with contractors on a daily basis to insure facilities stayed functional and with in EPA Standards
- Ensure over over 40 communities are properly being billed for proper amount of meter usage
- Manage inventory of equipment to current and new homes that are brought to the community
- Electronically read water meter for over 70 communities and ensure accuracy of the reading
- Provide billing statements for all the communities and provide customer servicer to over 6,000 residents on a daily basis as needed.
- Word as upper management to provide future planning for budgeting and best practices for return on investment
- Travel to surrounding states as needed to solve problems at communities and train individuals on processes and procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Quality Control
Okonite
03.2016 - 04.2020
- Supervising technical or laboratory staff.
- Recording, analysing and distributing statistical information and determining training needs
- Specifying quality requirements of raw materials with suppliers
- Analyze finished company products according to well defined criteria using standard physical, mechanical and/ or electrical measurements for malfunctions or defects during a batch or production run
- Discussed inspection results with those responsible for product production.
- Ensuring that manufacturing processes comply with standards at both national and international level
- Acting as a catalyst for change and improvement in performance and quality
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
IT Help Desk
Okonite
09.2014 - 03.2016
- Provide Help desk support to all the computers on the floor and front office
- Researches, configures and installs computer software packages, software upgrades, upgrades hardware and software to meet user needs.
- Practices network asset management, including maintenance of network component inventory and related documentation and technical specification information
- Maintaining, and expanding the network by installing switches and upgrades to the server.
- Adding new host machines and Maintain network facilities in individual machines such drivers and setting of personal computers as well as printers.
Self Employed
11.2011 - 09.2014
- Coordinating the Work and Activities of Others
- Troubleshoot problems reported by users, Analyze and isolate issues.
- Identify user needs Make recommendations for future upgrades, Maintain system efficiency.
- Monitor networks to ensure security and availability to specific users.
- Evaluate and modify system's performance.
- Maintain integrity of the network, server deployment, and security, Maintain network and system security.
- Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
- Administer desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Weather Forecaster/Supervisor
United States Marine Corps
03.2002 - 09.2009
- Study and interpret data, reports, maps, photographs, and charts to predict long- and short-range weather conditions, using computer models and knowledge of climate theory, physics, and mathematics
- Prepare documentation and presentations including charts, photos, or graphs.
- Maintain records of survey data.
- Verify integrity and accuracy of data contained in remote sensing image analysis systems.
- Analyzing, Charts, Data Collection, Data Management, Graphs, Reports.
- Provided help desk support and technical training on hardware/software to other Marines.
United States Marine Corps
03.1997 - 03.2002
- Resolutions, and provided overall assistance in daily administration of a Windows based operating system
- Performed set-up, breakdown, and transport of agency equipment on an as-needed basis.
- Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
- Understanding, evaluating and addressing risks to maximise the chances of objectives being achieved and ensuring organisations, individuals and communities are sustainable.
Education
Associate's degree - Computer Networking
Eastern Kentucky University
01.2014
Skills
- Client relations expertise
- Effective team leadership
- Effective project coordination
- Strategic project planning
- Project planning expertise
- Project timeline management
- Project tracking
- Long-term planning
- Customer relations
- Staff management
- Workflow optimization
- Complex problem resolution
- Financial budgeting
- Risk assessment
- Document management
- Project oversight
- Purchasing expertise
- Budget planning
- Schedule coordination
- Problem-solving skills
- Positive attitude
- Customer service and care
- Analytical problem-solving
- Collaborative teamwork
- Early intervention strategies
- Data collection and analysis
- Compliance management
- Policy implementation
- Program management
- Multitasking
- Reliability
- Effective communication
- Adaptability
- Written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed the lift station installationProject on time and $50,000 under budget.
- Increased company revenue by 25% by Effectively monitoring newly installed electric water meters and continous monitoring of main meters compared to water usage and billing for approprate amounts of water usage
- Supervised team of 25 staff members.
- NASCO certification
- WasteWater Collections certification
-
Certification
- Lean Six Sigma Green Belt, Present
- Hand to hand combat training, Present
Additional Information
Marine Corps Veteran with seven years primarily Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Solutions-focused, team oriented with broad-based experience and hands-on skill in the successful implementation of highly effective help desk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity.
Timeline
Agent
New York Life Insurance Co
03.2024 - Current
Senior Rural Developmental Specialist
Great Lakes Community Action Partnership
12.2022 - 01.2024
Manager
Flagship Communities
08.2018 - 12.2022
Quality Control
Okonite
03.2016 - 04.2020
IT Help Desk
Okonite
09.2014 - 03.2016
Self Employed
11.2011 - 09.2014
Weather Forecaster/Supervisor
United States Marine Corps
03.2002 - 09.2009
United States Marine Corps
03.1997 - 03.2002
Associate's degree - Computer Networking
Eastern Kentucky University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Military Service
Marine Corps, United States, Sergeant, 10/01/96, 11/30/09, Weather Forecaster provide daily weather forecast based of computer mobiles and provide information of upper level winds and flight plans for pilots to brief on their daily flight missions. Also over sea hourly weather observations for the air station. Also mentor and council all new Marines arriving on station. Provide daily updates and transition reports to oncoming weather forecasters. Inspecting and insuring Marines are living up to standards and following directions. Also providing reviews to Marines on how they can improve there performance and hold them accountable for their actions., Good Conduct x3, Over Seas Service deployment x2, Global War On Terrorism, NCO leadership Course, Close Combat Training Leadership Course, Sharp Shooter Expert x 10
Personal Information
Title: Manager
Military Service
Marine Corps, United States, Sergeant, 10/01/96, 11/30/09, Weather Forecaster provide daily weather forecast based of computer mobiles and provide information of upper level winds and flight plans for pilots to brief on their daily flight missions. Also over sea hourly weather observations for the air station. Also mentor and council all new Marines arriving on station. Provide daily updates and transition reports to oncoming weather forecasters. Inspecting and insuring Marines are living up to standards and following directions. Also providing reviews to Marines on how they can improve there performance and hold them accountable for their actions., Good Conduct x3, Over Seas Service deployment x2, Global War On Terrorism, NCO leadership Course, Close Combat Training Leadership Course, Sharp Shooter Expert x 10
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