Aschanti Thompson
Fort Worth,Texas
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Our Kids Our Community – Department of Family and Protective Services
12.2022 - Current
- Perform data entry into IMPACT and other electronic programs and systems
- Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers
- Prepares and maintains statistical reports, leave and personnel records, case control systems, case records, and related files for the unit
- Functions as a unit timekeeper and will process purchase orders as directed
- Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and file related documents
- Provides program and agency information and/or makes referrals to other community resources
- Greets visitors, responds to general questions, and directs callers to proper location
- Performs other duties as assigned and required to maintain unit operations
- Promotes and demonstrates appropriate respect for cultural diversity among co-workers and all work-related contacts
- Retrieve Birth Certificates, Social Security Cards, Medical Records, and Immunization Records for all children in program
- Request and submit legal court orders based on circumstances and timeline of case
- Transport and oversee children without placement.
Remote Service Administrator
MRO Corp
12.2021 - 12.2022
- Respond to phone calls from medical and support personnel requesting medical records or patient identification to be read from the record
- Log medical record request into MRO database
- Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request
- Scan medical records into MRO database
- When required, respond to walk-in customers requesting ROI information and log information provided by customer in MRO database
- Comply with site facility polices and regulations
- At specified sites, responsible for handling and recording cash payments for requests
- Escalate issues to manager that delay timely release of records.
Fraud Specialist
JP Morgan Chase
06.2019 - 12.2021
- Supported fraud prevention efforts by conducting meticulous research on suspicious claims to ensure accuracy and legitimacy.
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifying suspicious activities.
- Played a critical role in creating a positive work environment within the fraud department by fostering open communication, supporting professional development opportunities, and promoting teamwork.
- Substantiated legitimate claims and denied unjustified claims.
- Participated in claims discussion meetings with claims examiners and supervisors to review complex claims.
- Resolved claims disputes and handled payments.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
Office Manager
PrideStaff Fort Worth
12.2015 - 06.2019
- Perform recruiting functions of networking, writing ads, posting jobs to the internet, developing HIRE resources
- Responsible for maintaining full office schedules, as well as client interview schedules
- Conduct screening, evaluations, interviewing, orienting and reference checking of field associates so that an appropriate hiring decision can be made
- Conduct orientations for new field associates, including appropriate safety training
- Trouble shoot, develop, and implement plans to correct performance issues
- Facilitate background checks and drug tests as required by clients
- Submit payroll via Bullhorn, Time Entry Express and Webtime
- Take client assignment orders and work with the client contact to ensure that the orders are fillable
- Responsible for conducting and verifying all education and employment verifications via phone, fax and or email.
Front Desk Agent
Asiana Cargo, CAS
03.2013 - 12.2015
- Accept and release imported and exported freight
- Properly fill out delivery orders for warehouse
- File and maintain completed work orders
- Data capture exports to prepare for flight
- Offload any freight from booking if not ready for flight
- Answer phone lines and transfer appropriately
- Update customer billing addresses and phone numbers
- Maintain cleanliness of work area
- Keep in close contact with US Customs to check clearances for freight
- Keep in close contact with Operations to maintain updated booking for future or current flights
- Keep in close contact with Drivers to ensure pick and drop offs were timely.
Education
Eastern Hills High School
Southern Nazarene University
01.2012
Skills
- Meeting planning
- Calendar Management
- Letter preparation
- Invoice Processing
- Claims Submission
- Claims review
- Filing claims
- Microsoft Office mastery
Certification
Adjuster All Lines, 3153132, 07/31/26
Texas Notary Public, 06/09/2027
License
Texas Adjuster - All Lines License No: 3153132 Expiration Date: 07/31/2026
Timeline
Administrative Assistant
Our Kids Our Community – Department of Family and Protective Services
12.2022 - Current
Remote Service Administrator
MRO Corp
12.2021 - 12.2022
Fraud Specialist
JP Morgan Chase
06.2019 - 12.2021
Office Manager
PrideStaff Fort Worth
12.2015 - 06.2019
Front Desk Agent
Asiana Cargo, CAS
03.2013 - 12.2015
Eastern Hills High School
Southern Nazarene University