Ascharaphan Sonkrathok
Bangkok,Thailand
Summary
Account Manager with 6+ years of experience in group health insurance, specialising in corporate client management, policy negotiation, and broker engagement. Strong track record in delivering tailored insurance solutions and driving client retention through strategic relationship management and cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Account Manager
AIG Insurance (Thailand) Public Company Limited
Bangkok
06.2025 - Current
- Manage 1,027 renewal accounts across group A&H insurance portfolios, ensuring timely servicing and renewal execution
- Oversee a portfolio valued at approximately THB 60.8M (≈ AUD 2.5M / USD 1.7M) in annual premium
- Achieve 71% renewal conversion rate through proactive client engagement and structured follow-up strategies
- Maintain strong relationships with brokers, agents, and corporate clients to deliver tailored insurance solution
- Collaborate with underwriting, claims, and operations teams to optimize policy implementation and resolve complex cases
- Lead proposal development and quotation follow-ups, supporting consistent pipeline and business growth
Assistant Manager - Broker Channel
General Life Assurance (Thailand) Plc
09.2024 - 06.2025
- Managed corporate client portfolios, ensuring seamless renewals and high client satisfaction
- Led negotiations on premium adjustments and benefit restructuring to align client budgets with profitability targets
- Strengthened broker partnerships and stakeholder engagement, driving repeat business and referrals
- Analyzed claims data and market trends to recommend competitive and data-driven insurance solutions
- Coordinated cross-functional teams to improve service delivery and operational efficiency
Senior Group Account Executive
AXA Insurance Public Company Limited
01.2024 - 09.2024
- Managed corporate health insurance portfolios with 90–95% retention rate
- Delivered tailored insurance solutions aligned with client needs and financial constraints
- Partnered with underwriting and claims teams to enhance client satisfaction and policy performance
Group Account Executive
AXA Insurance Public Company Limited
08.2023 - 01.2024
- Managed multiple corporate accounts, ensuring efficient servicing and relationship management
- Supported business growth through broker engagement and identification of new opportunities
- Negotiated high-value contracts contributing to revenue growth
Customer Service Supervisor
AXA Insurance Public Company Limited
08.2022 - 08.2023
- Led a team of 15 representatives, achieving 90% customer satisfaction score
- Implemented service improvement initiatives to enhance productivity and service quality
- Developed onboarding and training programs to improve team performance
Customer Solution Executive
AXA Insurance Public Company Limited
05.2019 - 08.2022
- Exceeded sales targets for health insurance products through consultative selling
- Managed quotations, policy structuring, and client negotiations
- Led initiatives to improve client engagement and retention
Customer Service Representative
AXA Insurance Public Company Limited
04.2018 - 05.2019
- Delivered high-quality customer service and resolved client issues efficiently
- Maintained strong communication standards and client satisfaction
Education
Bachelor of Arts - Communication Arts
Stamford International University
Bangkok01-2017
Skills
- Client Retention & Portfolio Growth
- Insurance Portfolio Management
- Policy Negotiation & Premium Structuring
- Broker & Stakeholder Engagement
- Claims Data Analysis & Insights
- Renewal Strategy & Conversion Optimization
- Cross-functional Collaboration (UW, Claims, Ops)
Accomplishments
- Managed 1,027 renewal accounts across corporate A&H insurance portfolios
- Oversaw portfolio valued at THB 60.8M (≈ AUD 2.5M) in annual premium
- Maintained 90–95% client retention rate across key accounts
- Negotiated premium restructuring to align client budgets with profitability targets
- Improved renewal turnaround time through process optimisation and stakeholder coordination
Language
English
Upper intermediate (B2)
Thai
Bilingual or Proficient (C2)
Timeline
Account Manager
AIG Insurance (Thailand) Public Company Limited
06.2025 - Current
Assistant Manager - Broker Channel
General Life Assurance (Thailand) Plc
09.2024 - 06.2025
Senior Group Account Executive
AXA Insurance Public Company Limited
01.2024 - 09.2024
Group Account Executive
AXA Insurance Public Company Limited
08.2023 - 01.2024
Customer Service Supervisor
AXA Insurance Public Company Limited
08.2022 - 08.2023
Customer Solution Executive
AXA Insurance Public Company Limited
05.2019 - 08.2022
Customer Service Representative
AXA Insurance Public Company Limited
04.2018 - 05.2019
Bachelor of Arts - Communication Arts
Stamford International University
Achievements & Awards
- Top CSD Sales Award (2020, 2021)
- Outstanding Performance Rating (2019, 2020, 2022