Ameka Cheatham
New Orleans,Louisiana
Summary
Marketing professional with flair for copy writing and defining target audiences. Learns quickly and works efficiently. A great reputation for tenacious contract negotiation and client representation. Possessing keen eye for talent and mind for career strategy. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.Offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees.
Overview
20
20
years of professional experience
Work History
Booking Agent
Brower Entertainment
Remote, Contract
07.2023 - Current
- Researched potential venues for clients, considering factors such as size of venue, cost, availability, and location.
- Worked closely with clients to develop detailed specifications for events that meet their needs and budget requirements.
- Organized travel arrangements for clients including flights, hotels, car rentals.
- Created and maintained client records, including contact information, payment histories, and booking preferences.
- Prepared detailed proposals outlining the scope of work to be completed for each event.
- Negotiated between talent and various agencies for contractual arrangements.
- Scheduling tours and live shows.
- Established career goals and success strategies with clients.
- Attending meetings with clients and venue management.
- Collecting and making payments on behalf of the artist.
- Sending out promotional materials to venue and press.
- Kept paper and digital records of bookings, reservations and client needs.
- Discussed opportunities with industry connections and advocated for clients best suited for openings.
Shift Manager/Key Holder
STARBUCKS COFFEE COMPANY
New Orleans, LA
01.2004 - 11.2023
- Manage store independently in absence of store manager or assistant manager by overseeing 10+ staff members per shift and guiding customer service practices to provide excellent experiences for over 100 guests daily.
- Perform store opening and closing procedures to set up shop for daily operation.
- Joined team as a crew member before securing promotion to shift manager based on merit and reputation for exceeding performance expectations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited store earnings in safe.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
Media Account Executive
WBOK 1230 Am Radio
New Orleans, LA
03.2022 - 09.2023
- Drove customer retention through excellent customer service, regularly and customarily engaging in-person.
- Developed new business by understanding customer needs and selling products and services that offered value.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Used strong negotiation and persuasion skills to sell advertising products and services.
- Created sales presentations to promote advertising benefits to potential customers.
- Explained to clients how specific types of advertising helped promote customer products or services.
- Identifies and solicits news business, builds and maintains a full pipeline of sales prospects.
- Maintains client communications and ensures client satisfaction.
Sales Associate
Wyndham Vacation Ownership
New Orleans, LA
06.2014 - 08.2015
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Answered owner questions regarding use of properties and location amenities.
- Attended professional training classes and assessments for continuous improvement.
- Handled price objections and used proper closing techniques to generate sales.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Negotiated and closed deals with minimal oversight.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH06-2024
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL06-2021
Bachelor of Arts - Psychology
Dillard University
New Orleans, LA05-2009
High School Diploma -
Mc Donogh 35 High School
New Orleans, LA05-2003
Skills
- Contract Assessment
- Operations Management
- Interpersonal Awareness
- Talent Scouting
- Network Development
- Customer Service
- Effective Leadership
- Employee Motivation
- Policy Enforcement
- Team Management
- Upselling Strategies
- Email Marketing Campaigns
- Digital Marketing Knowledge
- Event Planning and Promotion
- Brand Management
- Radio Advertising
- CRM Proficiency
- Digital Marketing Expertise
- Client Acquisition
- Networking Skills
References
References available upon request.
Timeline
Booking Agent
Brower Entertainment
07.2023 - Current
Media Account Executive
WBOK 1230 Am Radio
03.2022 - 09.2023
Sales Associate
Wyndham Vacation Ownership
06.2014 - 08.2015
Shift Manager/Key Holder
STARBUCKS COFFEE COMPANY
01.2004 - 11.2023
MBA - Business Administration And Management
Southern New Hampshire University
Master of Science - Entertainment Business
Full Sail University
Bachelor of Arts - Psychology
Dillard University
High School Diploma -
Mc Donogh 35 High School