Summary
Overview
Work History
Education
Skills
Timeline
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Aschley Hughes

Inglewood,CA

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

13
13
years of professional experience

Work History

Patient Access Rep

Cedars-Sinai
08.2021 - 01.2025
  • Schedule appointments
  • Transfer urgent calls
  • Process Insurance
  • Process referrals
  • Answer phone
  • Send messages to providers
  • Fax over medical records
  • Obtain medical records
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Behavioral Technician

Center for Autism and Related Disorders
02.2018 - 08.2021
  • Worked with children on documented direct goals and objectives
  • Improved functional skills, promoted emotional health and physical wellbeing, increased independence, and facilitated full community participation
  • Negotiated the purchase of merchandise from manufacturers, anticipating customer needs and wants
  • Completed daily applicable paperwork and treatment plan goals
  • Implemented emotional health and physical wellbeing, increased independence, and facilitated full community participation through behavior modeling, psycho education and intervention

Administrative assistant

Baldwin Hills Urgent Care Center
04.2015 - 02.2018
  • Handle insurance
  • Faxed over medical records
  • Obtain medical records
  • Implementing medical records into data entry
  • Handle co-payments
  • Billing insurance
  • Payroll adjustments
  • Answer phone lines
  • Schedule appointments with doctor
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Front desk assistant

Compton Women’s Clinic
03.2012 - 01.2015
  • Schedule appointments
  • Assist clients
  • Copy and fax paperwork to insurance companies
  • Billing insurance
  • Collect co-payments
  • Payroll adjustments
  • Filing charts
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Support Center Representative

HealthCare Providers
09.2013 - 08.2014
  • Checked in patients as they arrived, confirmed future appointments, and performed phone call reminders
  • Facilitated medical documents
  • Verified proper insurance documentation
  • Followed up with patients, addressed any concerns and informed them on future medical proceeding
  • Maintained a clean and friendly environment

Education

General Courses -

South West College
Los Angeles, CA
01.2017

General Courses -

El Camino College
01.2015

Skills

  • Applied behavior analysis therapy (ABA)
  • Advanced interpersonal skills
  • Skilled in utilizing social media platforms for business growth
  • Proficient in usage of Microsoft Excel
  • Proficient in usage of Microsoft Word
  • Proficient in usage of Microsoft PowerPoint
  • Leader
  • Hard working
  • Passionate
  • Intuitive
  • Adaptable
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization

Timeline

Patient Access Rep

Cedars-Sinai
08.2021 - 01.2025

Behavioral Technician

Center for Autism and Related Disorders
02.2018 - 08.2021

Administrative assistant

Baldwin Hills Urgent Care Center
04.2015 - 02.2018

Support Center Representative

HealthCare Providers
09.2013 - 08.2014

Front desk assistant

Compton Women’s Clinic
03.2012 - 01.2015

General Courses -

El Camino College

General Courses -

South West College

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Aschley Hughes