Dynamic and detail-oriented professional with extensive experience at the United States Postal Service. Proven expertise in mail processing and inventory management, complemented by strong customer service and communication skills. Enhanced operational efficiency through meticulous data entry and effective team collaboration, consistently improving customer satisfaction and workflow during peak periods.
Worked my way up to be temporary management for a few detail positions, I’ve done delivery on the routes when they’ve needed assistance. I’ve opened and closed the office for weeks on my own. I’ve worked at over 15 different locations.
Overview
14
14
years of professional experience
Work History
Clerk
United States Postal Service, USPS
10.2016 - 10.2025
Processed incoming and outgoing mail using automated sorting systems.
Maintained accurate inventory of postal supplies and materials.
Assisted customers with package tracking and mailing services.
Handled cash transactions for postage and service fees efficiently.
Collaborated with team members to optimize workflow during peak hours.
Trained new employees on operational procedures and safety protocols.
Ensured compliance with USPS policies and regulations at all times.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
Enhanced communication with external vendors, ensuring timely delivery of office supplies.
Improved office efficiency by digitizing paper files and organizing digital records.
Enhanced customer service with timely and accurate information when handling inquiries.
Facilitated staff training sessions on new software, enhancing overall productivity.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.