Aschton Hyndman
Spokane,WA
Summary
Versatile and results-driven professional with a proven track record at Core Values Towing, excelling in customer satisfaction and team leadership. Skilled in critical thinking and problem-solving, adept at enhancing service delivery and resolving complex issues. Demonstrates a friendly, positive attitude, fostering collaboration and driving team success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level driver position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Employee
2EZY LLC
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Sub-contractor
Self Employed
08.2023 - Current
- Delivered high level of service to all customers and effectively resolved issues.
Towing Manager
Core Values Towing
01.2022 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Towing Operator
Core Values Roadside Services
11.2020 - 11.2023
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
- Conducted vehicle assessments to determine appropriate towing methods, minimizing potential damage during transport.
- Promoted safe driving habits among colleagues through leading by example and actively addressing observed unsafe behaviors or practices on the roadways or at job sites.
- Participated in ongoing industry training, staying current on relevant laws, regulations, and technology advancements in the field of towing operations.
- Improved company reputation by maintaining a clean driving record and upholding high standards of professionalism on the job.
- Increased company efficiency by effectively managing multiple towing requests simultaneously.
- Contributed to team success by training new employees on towing procedures and best practices.
- Collaborated with dispatchers for smooth coordination, resulting in faster response times and improved service quality.
Sub-contractor
Core Values Roadside Service
05.2016 - 11.2020
- Enhanced customer satisfaction by providing timely and efficient emergency roadside assistance.
- Reduced response time for service calls by optimizing dispatch routes and prioritizing tasks.
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
- Coordinated communication between dispatchers, tow trucks, and clients to optimize service delivery during peak hours.
- Provided reliable follow-up support after the initial emergency assistance, ensuring that customers were satisfied with the services received.
- Maintained high-quality service standards with thorough knowledge of vehicle systems and repair techniques.
- Exceeded performance metrics consistently, demonstrating dedication to providing outstanding service for customers in need.
Education
High School Diploma -
West Valley High School
Spokane Valley, WA06.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Critical Thinking
Timeline
Employee
2EZY LLC
06.2024 - Current
Sub-contractor
Self Employed
08.2023 - Current
Towing Manager
Core Values Towing
01.2022 - 11.2023
Towing Operator
Core Values Roadside Services
11.2020 - 11.2023
Sub-contractor
Core Values Roadside Service
05.2016 - 11.2020
High School Diploma -
West Valley High School
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