Aaron Schutjer

Work History

Customer Service Specialist

MN Dept. of Labor & Industry

11.2023 - Current

Managed the Continuing Education program for license-holders in the building trades in MN.
Processed course applications and acted as a liaison between CE sponsors and department subject matter experts.
Provided detailed technical instructions via Teams demonstrations, email, and phone to new and existing CE sponsors to instruct them on best practices in the new licensing management system.
Served as frontline customer service representative receiving 25-45 phone inquiries per day.
Quickly became a "go-to" for complex licensing questions and known in the unit and beyond as a problem-solver.
Received highly positive ("outstanding") performance reviews citing positive attitude, enthusiasm for work, attendance, consistent productivity, and an investigative nature.
Persistently reported issues with the new licensing system to product owners.

Sales Admin / Showroom Receptionist

All, Inc.

07.2022 - 03.2023

Performed various sales support / administrative functions at our 12,000 ft. appliance showroom.
Served as front-desk receptionist on weekends, answered and routed inbound phone calls regarding sales and service.
Provided critical administrative support to the president and second in command of the company in creating bids and providing required documentation to customers.
Created an 8 page marketing .PDF to assist in the targeting of a new vertical. Designed ad-hoc signage as needed.
Analyzed and reported on key performance metrics to senior management such as monthly and annual sales figures, along with helping to build out the database necessary for an online clearance portal.
Investigated quality control issues to determine causes of onsite damage and developed strategies for decreasing occurrences.
Communicated with general contractors and property managers to handle outstanding warranty / service items as promptly as possible.

Operations Manager

Retail Inventory Services, Ltd

05.2020 - 09.2021

Oversaw day-to-day inventory operations for a Missouri-wide convenience store and spearheaded expansion into the Mid-MO market.
Diligently performed at a high level during 60+ hour weeks throughout 5 months and repaired the fractured relationship between RIS and the client.
Spent time understanding customer workflows along with taking phone calls well after EOD with the client to discuss improving our efforts.

Contractor

Aerotek / Masterson Staffing

12.2018 - 06.2019

Consistently worked 55-hour weeks processing clinical reviews for a Pharmacy Benefits Management company during peak season.
Graded written essay portion of standardized exams.

Business & Marketing Development Manager

EasyHire

03.2018 - 08.2018

Marketed and sold video interview software designed for companies to create a faster, more efficient, and more consistent candidate experience.
Responsible over social media posts, pulling user data analytics, authoring the blog, and most importantly creating engaging marketing emails that garnered high open and response rates.

Recruiter

Target Search Partners

04.2015 - 01.2018

Partnered with eCommerce companies to determine their staffing needs such as role descriptions, specific technical expertise in demand, and also their company culture.
Sourced and screened hundreds of individuals for technical positions in software development, UX / UI, front-end design, dev-ops, database architecture, etc.

Salesforce Administrator

Minnesota Literacy Council

08.2016 - 04.2017

Planned and executed an extensive data migration pulling 80,000+ records from their legacy CRM database and pushing to their new Salesforce Nonprofit Starter Pack (NPSP) instance.
Met frequently with colleagues to define user roles and to develop efficient workflows based on feedback and stakeholder needs.
Evaluated many donor management tools and ultimately found the best tool, which integrated seamlessly and came with no extra cost.
Developed ad hoc eCommerce functionality for curriculum sales and modernized their existing online donation form.
Created and distributed useful reports and dashboards that measured platform adoption and donation information.

Sales Operations Manager

MasteryConnect

10.2013 - 03.2015

Generated leads via phone, email, and trade shows to establish and nurture business relationships with schools and districts.
Conducted 150+ product demonstrations to teachers and district administrators and hosted weekly webinar.
On-boarded and trained new sales, client success, and marketing hires.
Created marketing materials such as one-sheets, splash pages, and sales proposal templates to more efficiently provide pricing and secure purchase orders.
Shared Salesforce.com administration to help ease user experience while maintaining requirements for high-quality, clean, and accurate data.
Tasked with creating reports and dashboards ad-hoc with Salesforce or using Tableau to visualize more complex sets of data.

Inside Sales Associate

Vital Images

07.2012 - 08.2013

Called and emailed existing customers to discuss software upgrades, trainings, trade shows, system hardware, and new products.
Responsible for logging all communications, opportunity growth, and other customer transactions in Salesforce.
Built and delivered reports and customer lists with Salesforce to support day-to-day business analytics for data-driven sales.

ESL Teacher

YBM - ECC

02.2011 - 03.2012

Taught English to students ages five to fifteen in South Korea.
Responsibilities included building engaging curriculum to supplement standardized rote-focused work, grading schoolwork, explaining grammatical idiosyncrasies in English, all while sustaining an "English-only" atmosphere.
Tutored (on a 1:1 basis) adults who were learning English to help in their professions.
Edited many papers and presentations for colleagues.
Maintained a strong work ethic despite the long 50+ hour weeks (for a year), difficult teacher turnover and corporate mismanagement.

Summary

Overview

Work History

Customer Service Specialist

Sales Admin / Showroom Receptionist

Operations Manager

Contractor

Business & Marketing Development Manager

Recruiter

Salesforce Administrator

Sales Operations Manager

Inside Sales Associate

ESL Teacher

Education

TEFL (Teaching English As A Foreign Language) Certification -

Bachelor of Science - English, History

Skills

Certification

Timeline

Similar Profiles

Bill ReinkeBill Reinke

Judith HomisonJudith Homison

Deserray ButlerDeserray Butler

Tiffany ThomasTiffany Thomas

Keyon KelleyKeyon Kelley