Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Noah Gast

Portland,OR

Summary

Results-driven technical support specialist skilled in troubleshooting, SOP development, and help documentation. Proven ability to resolve issues quickly, and deliver timely assistance. Strong background in digital apparel creation, achieving hyper-realistic results from digital assets.

Overview

6
6
years of professional experience
6
6
Certifications

Work History

Technical Support

Browzwear
01.2022 - Current
  • Delivered technical guidance to clients during implementation, enhancing user experience.
  • Maintained a >97% CSAT rating for three years in a row.
  • Trained and managed AI chatbot to enhance customer support processes.
  • Improved the license provisioning process by implementing efficient workflows.
  • Developed new SOPs to improve operational efficiency.
  • Created and updated help site with over 1,000 articles, improving self-service options for users.

Digital Materials Specialist

Browzwear
10.2019 - 01.2022
  • Oversaw material quality inspections to maintain product standards.
  • Collaborated with production teams to optimize material usage.
  • Managed inventory levels to ensure timely availability of materials.
  • Trained staff on proper handling and storage of materials.
  • Digitized over 1,000 physical material samples.

Education

Bachelor of Science - Apparel Design

Oregon State University
Corvallis, OR
09-2022

Skills

  • Technical troubleshooting
  • Help documentation
  • Data analysis
  • Digital garment creation
  • Bug reporting
  • AI prompt development
  • Customer advocacy
  • Relationship management

Certification

Adobe Illustrator, Photoshop, Substance Suite

Timeline

Technical Support

Browzwear
01.2022 - Current

Digital Materials Specialist

Browzwear
10.2019 - 01.2022

Bachelor of Science - Apparel Design

Oregon State University
Noah Gast