Michelle Dunayvitser
Bellevue,WA
Summary
Organized and dependable candidate committed to upholding the highest standards of customer service with 2 years of experience in dining establishments. Successful at managing multiple priorities with a positive attitude and with a willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender / Server
Paddy Coynes Irish Pub
12.2023 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting of each shift.
Bartender / Server
Dave & Buster's
01.2023 - 02.2024
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to guests.
- Facilitated major bar inventories with management each month.
- Performed opening and closing duties- printing sales reports, thoroughly closing wells; setting up for incoming shifts by preparing mixers, garnishes, and fully restocking bar product.
- Responsible for training (8) bartenders on drink preparation and techniques, company standards, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product use.
- Worked effectively in a fast-paced, high-volume environment with 110 self-seating chairs.
Server
Lucky Strike
07.2022 - 01.2023
- Helped serve and manage special events, from company parties to full-occupancy venue buyouts.
- Worked quickly and efficiently adhering to the “Full hands in, Full hands out” philosophy.
- Ensured ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing, and responding to Guest needs promptly.
- Worked all nightclub shifts, maintaining top-notch energy and swiftness.
- Scrupulously listened to guest feedback to quickly rectify issues and achieve guest satisfaction and retention.
Sales Associate
Zara
10.2020 - 08.2021
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained a confident demeanor and professionally managed obstacles in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Barista
Starbucks
09.2018 - 10.2020
- Controlled line and crowd with quick, efficient service.
- Hand-crafted hundreds of beverages a shift; memorizing specific ingredients and measurements in the vast array of drink recipes.
- Pleasantly interacted with customers during hectic periods to promote a pleasurable, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages.
Education
Associates in Arts & Sciences -
Bellevue College - Bellevue, Washington
06.2022
Skills
- Fast Learner
- Strong Multitasking
- Bilingual (Russian)
- Teamwork and Professionalism
- Upselling Techniques
- Relationship Building
Certification
- Washington Food Handlers Permit
- Mandatory Alcohol Server Training (MAST) Permit
Timeline
Bartender / Server
Paddy Coynes Irish Pub
12.2023 - Current
Bartender / Server
Dave & Buster's
01.2023 - 02.2024
Server
Lucky Strike
07.2022 - 01.2023
Sales Associate
Zara
10.2020 - 08.2021
Barista
Starbucks
09.2018 - 10.2020
Associates in Arts & Sciences -
Bellevue College - Bellevue, Washington
- Washington Food Handlers Permit
- Mandatory Alcohol Server Training (MAST) Permit
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