Tony D'Erasmo

Coordinated projects between different departments to ensure successful completion of daily operations. Resolved guest service issues promptly, while maintaining high levels of customer satisfaction. Collaborated with the management team to develop operational goals aligned with the business strategy. Handling weekly accounting duties for the property, such as accounts payable, accounts receivable, and monthly accruals. Prepared staff work schedules and assigned team members to specific duties. Audit property payroll weekly to ensure accuracy, and that all hours are properly accounted for.

Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails. Ensured compliance with hotel policies and procedures as well as local, state, and federal regulations. Assisted in recruiting, training, evaluating, and developing staff members to maintain high standards of performance. Managed inventory levels for supplies used at the front desk such as stationary items, and key cards. Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests. Created and optimized employee schedules for shift coverage.

Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests, and VIP guests. Coordinated room assignments, check-in, and check-out processes, and other guest services activities. Investigated customer complaints and took corrective action when necessary. Ensured that all staff members were properly trained on hotel policies and procedures. Worked closely with the housekeeping department to ensure rooms are ready for incoming guests.