AUSTIN C. BUCHANAN
Castalia,OH
Summary
To gain more experience and thrive in any situation I am put into. I take pride in my work and really aspire to be successful.
Overview
2027
2027
years of professional experience
Work History
Fabricator
Biro Manufacturing
Marblehead, OH
09.2025 - Current
- Interpreted blueprints and technical drawings to ensure accurate fabrication.
- Maintained workplace safety standards while performing tasks in high-pressure environments.
- Collaborated with team members to optimize production processes and reduce downtime.
- Implemented process improvements that increased productivity and reduced material waste.
- Fabricated components and structures following customer requirements.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Collaborated with team members to complete projects accurately and quickly.
Front Desk Agent
1 Hotel Central Park
New York, NY
05.2023 - 08.2025
- Managed guest check-in and check-out processes efficiently, ensuring seamless arrivals and departures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Assisted in training new front desk staff on operational procedures and customer interaction protocols.
Front Desk Agent
I Hotel South Beach
07.2022 - 05.2023
- Oversaw daily front desk operations, ensuring compliance with hotel policies and standards of service.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Production Operator / Supervisor
United States Gypsum Company
04.2018 - 06.2022
- Operated production machinery to ensure efficient workflow and product quality.
- Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
- Monitored production processes to adhere to safety and quality standards consistently.
- Trained new team members on operational procedures and safety protocols effectively.
- Led daily production meetings, addressing challenges and strategizing for optimal output.
- Coordinated inventory management, ensuring adequate materials for uninterrupted production flow.
- Set up and adjusted machines for day-to-day operations.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
Host
Tin Goose Diner
Catawba, OH
2017 - 2018
- Greeted and seated guests, ensuring a welcoming dining experience.
- Managed waitlist efficiently, optimizing seating arrangements during peak hours.
- Assisted servers by communicating special requests and dietary restrictions promptly.
- Monitored dining area cleanliness, maintaining high standards of hygiene and presentation.
Host
Nagoya Steakhouse
Catawba, OH
2016 - 2017
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Resolved customer inquiries and concerns, enhancing overall service quality.
- Trained new hosts on procedures, improving team efficiency and workflow consistency.
- Implemented feedback mechanisms for continuous improvement in guest experiences.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Food Runner, Server
Netty's Marblehead
Marblehead, OH
2010 - 2016
- I worked this field whilst in school, both high school and college. My high school job I kept for 5 years while the other ones were a little over a year each. Jobs included customer service, working with customers to ensure proper care, and other basic restaurant duties.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operation.
- Delivered food orders efficiently to ensure timely service during peak hours.
- Assisted in training new team members on food handling and service protocols.
- Developed relationships with regular customers to enhance dining experience and loyalty.
- Greeted customers and provided outstanding customer service.
Education
Some College - Business (Pre-Law)
Bowling Green State University Firelands
Some College - Business (Real-Estate)
Terra State Community College
Skills
- Operations management
- Troubleshooting
- Equipment maintenance
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Complaint handling
- Microsoft outlook
- Health and safety compliance
- Employee training
- Production management
- Machine operation
Timeline
Fabricator
Biro Manufacturing
09.2025 - Current
Front Desk Agent
1 Hotel Central Park
05.2023 - 08.2025
Front Desk Agent
I Hotel South Beach
07.2022 - 05.2023
Production Operator / Supervisor
United States Gypsum Company
04.2018 - 06.2022
Host
Tin Goose Diner
2017 - 2018
Host
Nagoya Steakhouse
2016 - 2017
Food Runner, Server
Netty's Marblehead
2010 - 2016
Some College - Business (Pre-Law)
Bowling Green State University Firelands
Some College - Business (Real-Estate)
Terra State Community College