Asea Washington
Customer Service Professional
Rhome,TX
Summary
Dedicated leader with sixteen years of service industry experience, bringing a strong customer focused mindset to fast-paced environments. Recognized for building trusted relationships, resolving issues with urgency, and maintaining calm, professional communication under pressure. Highly skilled in managing competing priorities, troubleshooting complex problems, and collaborating across teams to restore stability and prevent recurrence. Marketing and engagement expertise enhance the ability to understand customer needs, drive satisfaction, and support continuous improvement. Committed to delivering reliable support experiences that strengthen internal performance, reinforce customer confidence, and contribute to overall business success.
Overview
16
16
years of professional experience
15
15
Years of training experience
9
9
Years of management experience
Work History
Hospitality Service Manager
Rusty Beagle Sports Grill
Lewisville, TX
09.2017 - Current
- Serve as the primary escalation point for customer and operational issues, ensuring quick resolution, uninterrupted service and guest satisfaction
- Troubleshoot POS, workflow, and operational disruptions to maintain smooth, efficient daily operations.
- Communicate with staff, leadership, and customers to ensure alignment and timely issue resolution.
- Identify recurring challenges and implement process improvements that enhance efficiency and customer satisfaction.
- Train, mentor, and cross‑train employees on systems, procedures, and service standards to strengthen performance and operational readiness.
- Maintain accurate reporting, inventory tracking, and documentation to support stability and compliance.
- Develop and refine standard operating procedures to improve consistency and reduce escalations.
- Design and deliver branded menus, signage, and digital materials using Adobe tools, demonstrating strong technical and creative capabilities.
- Build and maintain strong relationships with customers, contributing to repeat business and a positive, welcoming guest experience.
Customer Engagement Specialist
Tornado Alley Pub and Grill
Lewisville, TX
01.2016 - 01.2017
- Built strong customer relationships through clear communication and reliable support.
- Maintained accurate inventory and ensured readiness for peak service periods.
- Delivered high‑quality customer service while resolving issues and adapting to changing operational
demands.
Beverage and Service Training Assistant
Blue Goose Cantina
Highland Village, TX
01.2013 - 01.2016
- Trained new employees on systems, procedures, and service standards to reduce onboarding time and
improve consistency. - Managed multiple priorities while maintaining accuracy and preventing service disruptions.
- Supported special events requiring rapid problem solving and real‑time adaptation.
Guest and Lobby Services Associate
On The Border Mexican Cantina
Denton, TX
01.2012 - 01.2013
- Managed waitlist efficiently, optimizing seating arrangements during peak hours.
- Trained new staff on menu items, service standards, customer engagement techniques and workflow efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Operations Coordinator
Raising Canes Chicken Fingers
Lewisville, TX
01.2010 - 01.2012
- Operated POS systems, resolved customer issues, and ensured transaction accuracy.
- Trained new team members on procedures and system usage.
- Maintained high standards of cleanliness and operational readiness.
Education
Bachelor of Science - Sociology Major, Art Minor
Texas Women's University
Denton, TX 08.2016 - 05.2019
Associate of Applied Science -
North Central Texas College
Denton, TX 08.2013 - 05.2016
High School Diploma -
Lewisville High School
Lewisville, TX 08.2008 - 05.2012
Skills
- Highly adaptable to an altering work environment
- Committed to delivering exceptional customer service
- Skilled in Microsoft Office applications
- Efficient in Adobe software programs
- Operations management experience
- Acquired comprehensive graphic design knowledge
- Designed marketing materials for various roles
- POS systems proficiency
- Employee training
- Team leadership
- Inventory control and record keeping
Timeline
Hospitality Service Manager
Rusty Beagle Sports Grill
09.2017 - Current
Bachelor of Science - Sociology Major, Art Minor
Texas Women's University
08.2016 - 05.2019
Customer Engagement Specialist
Tornado Alley Pub and Grill
01.2016 - 01.2017
Associate of Applied Science -
North Central Texas College
08.2013 - 05.2016
Beverage and Service Training Assistant
Blue Goose Cantina
01.2013 - 01.2016
Guest and Lobby Services Associate
On The Border Mexican Cantina
01.2012 - 01.2013
Sales Operations Coordinator
Raising Canes Chicken Fingers
01.2010 - 01.2012
High School Diploma -
Lewisville High School
08.2008 - 05.2012
HOBBIES
- Creative Design & Craft Work
- Visual Arts & Creative Projects
- Literary Exploration & Continuous Learning
- Home Cooking & Culinary Creativity