Asea Washington
Rhome,TX
Summary
Dedicated leader with sixteen years of experience in the service industry, consistently delivering exceptional customer service and fostering strong relationships. Friendly and approachable professional committed to surpassing customer expectations while effectively managing conflicts and time. Proven expertise in marketing strategies enhances the ability to drive engagement and satisfaction. Passionate about creating positive experiences that contribute to customer loyalty and business success.
Overview
16
16
years of professional experience
Work History
Bar and Restaurant Manager
Rusty Beagle Sports Grill
09.2017 - Current
- Cross-trained and mentored staff in all operational roles, including supervisory and management responsibilities, enhancing team performance and customer satisfaction.
- Managed inventory levels, ordering supplies as needed to maintain optimal stock for operations.
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Trained new staff on bartending techniques, cocktail recipes, and customer service best practices.
- Fostered positive relationships with patrons, enhancing repeat business through exceptional service experiences.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Prepared and served a wide range of beverages, ensuring high-quality standards and customer satisfaction.
- Developed and implemented operational procedures to enhance efficiency and productivity across all service areas.
- Enhanced brand recognition by designing visually appealing marketing materials such as logos, brochures, and advertisements.
- Conceptualized and designed cocktail menus, food menus, and promotional signage, ensuring cohesive branding and visual appeal.
Bartender
Tornado Alley Pub and Grill
01.2016 - 01.2017
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server, Bartender, Trainer
Blue Goose Cantina
01.2013 - 01.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Trained and mentored new staff on restaurant procedures and service standards.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Hostess and Server
On The Border Mexican Cantina
01.2012 - 01.2013
- Greeted and seated guests, ensuring seamless entry and positive first impressions.
- Managed waitlist efficiently, optimizing seating arrangements during peak hours.
- Trained new host staff on best practices for guest interactions and workflow efficiency.
- Trained new staff on menu items, service standards, and customer engagement techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier and Cook
Raising Canes Chicken Fingers
01.2010 - 01.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers and kitchen staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints effectively to enhance satisfaction levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Graduate - Sociology Major, Art Minor
Texas Women's University
05-2019
Associate of Science Degree -
North Central Texas College
Diploma -
Lewisville High School
05-2012
Skills
- Highly adaptable to an altering work environment
- Committed to delivering exceptional customer service
- Skilled in Microsoft Office applications
- Efficient in Adobe software programs
- Operations management experience
- Acquired comprehensive graphic design knowledge
- Designed marketing materials for various roles
- POS systems proficiency
- Employee training
- Team leadership
- Inventory control and record keeping
HOBBIES
Crafting, Various Art Projects, Reading, Cooking
Timeline
Bar and Restaurant Manager
Rusty Beagle Sports Grill
09.2017 - Current
Bartender
Tornado Alley Pub and Grill
01.2016 - 01.2017
Server, Bartender, Trainer
Blue Goose Cantina
01.2013 - 01.2016
Hostess and Server
On The Border Mexican Cantina
01.2012 - 01.2013
Cashier and Cook
Raising Canes Chicken Fingers
01.2010 - 01.2012
Graduate - Sociology Major, Art Minor
Texas Women's University
Associate of Science Degree -
North Central Texas College
Diploma -
Lewisville High School