As a dedicated and passionate iOS developer student, I am seeking an opportunity to apply my programming skills and design expertise to create innovative apps. Always looking to challenge and be challenged.
Overview
5
5
years of professional experience
Work History
Workforce Analyst
Volkswagen of America
10.2022 - Current
Collect and analyze data related to the organization's workforce to identify patterns and trends
Monitoring and reporting on workforce performance and utilization, conducting workforce planning, and collaborating with senior management to develop initiatives that ensure staffing levels meet current and future business needs.
Coordinated shift assignments and managed time-off requests to ensure optimal coverage.
Monitored daily staffing levels and adjusted schedules in real-time to accommodate unexpected changes.
Implemented and enforced policies to minimize overtime and reduce labor costs.
Monitored and analyzed real-time data to make immediate adjustments to staffing levels and schedules.
Sr. Vendor Service Specialist
Amrock, LLC
09.2019 - 05.2022
Evaluated project communication, fulfillment protocols and training, saving on average $5,000 annually
Achieved overall reduction in aging files/technical issues by 40%
Provided production support while including root cause analysis and resolution, reporting and monitoring
Worked with cross-functional teams on project management to attain business goals and satisfy client service concerns
Used analytical skills and logical reasoning to make informed high-risk decisions to satisfy client(s) concerns
Created dashboards using internal software (Inquire and Excel)
Presented data to senior leadership to identify trends and opportunities for improvement
Provided expert guidance to team members and facilitated training and knowledge development.