Results-driven professional with extensive experience in customer service and issue resolution. Demonstrated ability to enhance sales performance, achieving over $5 million in sales growth in current position. Strong communication skills foster effective collaboration and proactive problem-solving. Committed to driving sales growth and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Strategic Account Manager
Wolverine Advanced Materials
Dearborn
10.2021 - Current
Managing OE Brake Stellantis, Ford, and Honda directly via Tier 1 & 2 customer interfaces.
In charge of daily commercial activity and communication with customer purchasing/engineering team.
Tasked with maintaining and conquering new business to grow OE Brake portfolio.
Assist operation and quality team at production facilities with supply material escalation issues.
Reporting quarterly forecasting of sales pipeline to executive management.
Attend industry tradeshow events (e.g., SAE Brake Colloquium) to promote WAM products.
Have 1 direct report to manage PO and quote processing once RFQ is received from customer.
Key Account Manager
Acument Global Technologies, Inc.
Sterling Heights
06.2019 - 10.2021
Managing major customer growth accounts (FCA & Dana).
In charge of daily commercial activity and communication with customer purchasing/engineering team.
Tasked with pursuing new business targets as set by AGT management to grow business portfolio.
Collaborated with application engineering on selling AGT intellectual fastener products to engineers.
Attained $5 Million dollars of new business for the company combined from all account activity.
Utilized Salesforce to initiate and nurture future opportunities that can be closed as won.
Supported on site visits to all AGT plants in North America promoting plant capabilities on fasteners.
Successfully collaborated with customers on resourcing negative margin business saving AGT up to $5.6 Million in net margin.