Asel Atantaeva
Tysons Corner,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Athleta- Gap
09.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Clienteling: Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Associate Manager
Reformation
09.2021 - 08.2022
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Floor Manager
Aritzia
01.2020 - 05.2021
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Created inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Managed team of 35 employees to maintain smooth-running operations of shop floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Senior Procurement Agent
US Embassy Kyrgyzstan
05.2018 - 12.2019
- Negotiated contracts with suppliers for maximum cost savings and favorable terms (followed strict standards under State Department)
- Managed supplier relationships to ensure timely delivery of products and services, resulting in reduced lead times and increased customer satisfaction.
- Conducted market research to identify new suppliers, leading to increased competition and better pricing options.
- Facilitated implementation of e-procurement systems, streamlining processes and improving visibility into spending data.
- Leveraged strong negotiation skills to secure advantageous pricing structures from suppliers while maintaining long-term partnerships beneficial to both parties.
Sales Supervisor
Henri Bendel, LBrands
10.2012 - 04.2018
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Checked store merchandise regularly for proper display and replenishment.
- Maintained up-to-date knowledge of products and services offered to customers.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Increased customer satisfaction by addressing and resolving client concerns efficiently; started building strong connections and relations with clients in the area.
Education
Bachelor of Arts - International Relations And Affairs
Bard College
Hudson, NY05.2018
Bachelor of Arts - Political Science And Government
American University Central Asia
Bishkek, Kyrgyzstan05.2018
Associate of Arts -
Northern Virginia Community College
Annandale, VA06.2015
High School Diploma -
Marshall High School
Falls Church, VA06.2011
Skills
- Customer Relations
- Staff Supervision
- Consultative Sales
- Upselling and Cross Selling
- Problem-Solving
- Store operations
- Systems and software expertise
- Customer Service Management
- Strategic Merchandising
- Inventory Control
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Turkish
Professional Working
Timeline
Assistant Store Manager
Athleta- Gap
09.2022 - Current
Associate Manager
Reformation
09.2021 - 08.2022
Floor Manager
Aritzia
01.2020 - 05.2021
Senior Procurement Agent
US Embassy Kyrgyzstan
05.2018 - 12.2019
Sales Supervisor
Henri Bendel, LBrands
10.2012 - 04.2018
Bachelor of Arts - International Relations And Affairs
Bard College
Bachelor of Arts - Political Science And Government
American University Central Asia
Associate of Arts -
Northern Virginia Community College
High School Diploma -
Marshall High School