Aselee McClain
Raleigh,NC
Summary
Dependable Food Service Associate successful at offering high-quality service. Skilled in calculating totals, providing change and issuing receipts in busy cafeteria environments. Over 10+ years of dedicated food service experience. Detail-oriented Service Worker with history of dining area setup, sanitary food handling and food delivery. Completes quality work with minimal direction while efficiently managing time.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Technician/Customer Service Associate
NCSU Dining Facilities (Talley Student Union)
08.2022 - 06.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Created numerous appetizer, entree and dessert options to enable creation of customized menus.
- Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Participated in food tastings and taste tests.
- Utilized culinary techniques to create visually appealing dishes.
- Evaluated food products to verify freshness and quality.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Coordinated with team members to prepare orders on time.
- Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
- Cooked for large groups of people and managing various types of food for large events.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Stocked condiments, beverages and plates for diners.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Food Service Team Member
Headway Workforce
08.2021 - 08.2022
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Food Service Team Member/Cashier/Cook
Dunkin Doughnuts
02.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Education
High School Diploma -
William G. Enloe
Raleigh, NC06.1986
Skills
- Dietary Restrictions
- Food Safety Understanding
- Production Standards
- Safety Precautions
- Special Orders
- Procedure Preparation
- Quality Control
- Plates Presentation
- Cooking Procedures
- Rotation Procedures
- Cleaning Procedures
- Menu Item Familiarity
Certification
Safe Serve Certification 2023
Timeline
Food Technician/Customer Service Associate
NCSU Dining Facilities (Talley Student Union)
08.2022 - 06.2023
Food Service Team Member
Headway Workforce
08.2021 - 08.2022
Food Service Team Member/Cashier/Cook
Dunkin Doughnuts
02.2018 - 06.2020
High School Diploma -
William G. Enloe
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