Asena Tuidraki
Everett,WA
Summary
With a proven track record at Sofitel Fiji Resort and Spa, I excel in bar management and customer service, enhancing guest experiences through innovative menu updates and staff training, achieving a significant improvement in service standards. My leadership fosters team cohesion and superior service delivery.
Upbeat, personable, and highly motivated with keen ability to adapt quickly to new environments. Well-versed in customer service principles and inventory management, excelling in maintaining welcoming atmosphere and streamlined operations. Dedicated to enhancing guest satisfaction and driving repeat business through exceptional service and attention to detail.
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Manager
Sofitel Fiji Resort And Spa
07.2024 - 12.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Led training sessions for new staff, improving service quality and team cohesion.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Night Club Manager
Sofitel Fiji Resort And Spa
02.2024 - 06.2024
- Increased staff performance and engagement via motivational leadership.
- Planned, organized, and coordinated special events and celebrations.
- Raised club traffic and brand reach with innovative online promotions.
- Negotiated contracts with vendors for optimal pricing on goods and services required for club operations.
- Collaborated with cross-functional teams to execute large-scale special events, generating significant revenue increases.
- Improved customer experience by providing exceptional service and addressing feedback promptly.
- Increased nightclub revenue by implementing effective marketing strategies and promotional events.
- Fostered positive relationships between staff members by promoting teamwork and conflict resolution strategies.
- Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
- Maximized bar profitability through careful menu planning, strategic pricing decisions, and cost-effective purchasing practices.
- Monitored security measures to ensure a safe environment for both staff members and guests at all times.
- Streamlined reservation procedures for improved efficiency and increased VIP bookings.
- Oversaw financial management tasks such as budgeting, forecasting, and P&L reporting, maximizing profitability.
- Maintained strict compliance with local laws and regulations regarding liquor licensing, health codes, and security protocols.
- Recruited, hired, and trained to develop high-performing staff.
- Prepared monthly reports and budgets to track revenue and expenses.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Worked with marketing teams to create marketing and promotional content for social media.
- Implemented policies and procedures to improve club operations and standards.
- Monitored workers for performance, professionalism and service quality.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Trained workers in service policies, safety requirements and specifics of activities.
Assistant Mixologist
Sofitel Fiji Resort And Spa
10.2023 - 02.2024
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Prepared classic, modern, and unique cocktails for each customer.
- Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Stored supplies according to bar policies and health code requirements.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Enhanced customer experience by creating visually appealing and innovative cocktails.
- Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
- Streamlined bar operations by implementing efficient work processes and systems for bartenders.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Developed seasonal drink menu, attracting more customers with unique, time-limited offerings.
- Trained new mixologists, improving team skill level and ensuring consistent quality across all drinks.
- Conducted weekly inventory audits to minimize loss and prevent stockouts of popular items.
- Managed inventory to ensure availability of all necessary ingredients, reducing waste and optimizing costs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Completed requisitions to maintain required stock par levels.
Senior Bartender
Sofitel Resort And Spa
09.2022 - 10.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both staff and patrons.
- Trained new bartenders on proper techniques, ensuring consistent quality across the team.
- Assisted management in creating promotional materials for upcoming events or specials.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Optimized workflow efficiency by effectively delegating tasks among team members.
- Monitored inventory levels closely to avoid stock shortages during peak hours.
- Closed out cash register and prepared cashier report at close of business.
- Completed requisitions to maintain required stock par levels.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bartender
Sofitel Fiji Resort And Spa
11.2021 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Created attractive bar displays by strategically arranging bottles and glasses.
Bartender
Marriott Resort Fiji Momi Bay
05.2019 - 07.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Completed requisitions to maintain required stock par levels.
Bar Attendant
Malolo Island Resort
03.2016 - 05.2018
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Operated POS system to collect payments from customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Greeted customers and provided menus upon arrival to dining room.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Bartender
Vomo Island Resort
03.2015 - 02.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Completed requisitions to maintain required stock par levels.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
Wait Staff Member
Lulu's Cafe And Bar
06.2014 - 02.2015
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Ratu Navula College
Nadi, Fiji11-2010
Skills
- Customer service
- Team leadership
- Problem-solving
- Training and mentoring
- Health and safety
- Responsible alcohol service
- Staff scheduling
- Bar management
- Guest interaction
- Supervisory experience
- Menu updating
- Verbal and written communication
Certification
Certificate of Appreciation
Certificate of Participation
Certificate of Titio's Handmade Vodka Training
Timeline
Bar Manager
Sofitel Fiji Resort And Spa
07.2024 - 12.2024
Night Club Manager
Sofitel Fiji Resort And Spa
02.2024 - 06.2024
Assistant Mixologist
Sofitel Fiji Resort And Spa
10.2023 - 02.2024
Senior Bartender
Sofitel Resort And Spa
09.2022 - 10.2023
Bartender
Sofitel Fiji Resort And Spa
11.2021 - 09.2022
Bartender
Marriott Resort Fiji Momi Bay
05.2019 - 07.2020
Bar Attendant
Malolo Island Resort
03.2016 - 05.2018
Bartender
Vomo Island Resort
03.2015 - 02.2016
Wait Staff Member
Lulu's Cafe And Bar
06.2014 - 02.2015
High School Diploma -
Ratu Navula College
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