Asenath A Walker
Memphis
Summary
Enthusiastic individual with a proven ability to lead teams, manage budgets, and create innovative menu items. Successfully trained and developed new staff members in customer service best practices, menu items, and food safety regulations. Committed to delivering a high-quality dining experience that exceeds customer expectations and enhances overall customer satisfaction. I am a focused worker with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. I aim to leverage my skills to successfully fill a vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.
Experienced in overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with a focus on achieving results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Nutrition Services Area Manager
Memphis Shelby County Schools
09.2023 - Current
- Implemented training programs for staff to improve instructional methods and classroom management.
- Assess reports to evaluate performance, develop targeted improvements, and implement changes.
- Ensure compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Manage daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Manage a designated number of school sites, programs, and staff within Nutrition Service operations according to federal, state, local, and board regulations and policies.
- Hires, trains, motivates, delegates, disciplines, monitors, and evaluates the performance of staff to ensure that targets and goals are met.
- Conduct site visits during preparation times for special programs (Fresh Fruit and Vegetable Programs, Afterschool Supper, Snack Programs, etc.) to ensure compliance with the program regulations, and conducts yearly required TN Department of Education Administrative Reviews of the cafeteria operations.
- Provide direct supervision, guidance, and assistance to Nutrition Service School Supervisors, Supervisor Trainees, and cafeteria staff, and assist with the training of all Nutrition staff as needed.
- Ensure that the financial goals of the cafeteria operation remain within the yearly planned budget by reviewing meal participation, meal costs, labor costs, and inventory.
- Implement corrective action plans as necessary to ensure productivity and cost-efficiency within cafeteria operations.
- Inspect cafeteria operations regularly to evaluate staffing, food preparation and service, record-keeping, organization, sanitation, and other factors that impact the provision of a safe environment for staff and customers.
- Ensure staff are following health and safety regulations, enforcing safety policies and procedures to eliminate workplace hazards and injuries.
- Provide support to school supervisors with production records, edit checks, grocery orders, inventory, and reporting with regard to the food management software system.
- Review meal participation reports, production records, edit checks, time sheets, and health reports to ensure compliance with federal, state, local, and board regulations and policies.
Nutrition Services Supervisor
Memphis Shelby County Schools
12.2018 - 09.2023
- Purchased or requisitioned supplies and equipment needed for the quality and timely delivery of services.
- Conducted meetings and collaborated with personnel for menu planning, serving arrangements, and related details.
- Recorded production, operational, and personnel data on specified forms.
- Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Specified food portions, courses, production, and time sequences, as well as workstation and equipment arrangements.
- Observed and evaluated workers and work procedures to ensure quality standards and service, completing disciplinary write-ups as necessary.
- Trained workers in food preparation, service, sanitation, and safety procedures.
- Developed equipment maintenance schedules and arranged for repairs.
- Resolved customer complaints regarding food service.
- Assigned duties, responsibilities, and workstations to employees according to work requirements.
- Forecast staff, equipment, and supply requirements based on the master menu.
- Supervised and participated in kitchen and dining area cleaning activities.
Food Technician
Memphis Shelby County Schools
08.2007 - 09.2018
- Operated the cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Used a POS system to complete customer transactions.
- Delivered food orders to customers in a timely manner.
- Prepared a variety of dishes by following strict recipe guidelines.
Material Handler/Tug Driver
Federal Express
06.2003 - 11.2005
- Utilized barcode scanners to track and trace materials.
- Loaded and unloaded materials onto pallets with attention to detail.
- Organized stock and moved large loads around the warehouse using forklifts and cranes.
- Attached identifying tags or labels to materials, improving efficiency and eliminating errors.
- Stacked materials on pallets and wrapped them for safe transport.
- Sorted and placed materials on racks, shelves, or bins using predetermined sequences.
- Reported any shortages or damaged materials to the supervisor.
- Keep material handling equipment in good condition by performing regular maintenance.
- Loaded and unloaded trucks with heavy materials while following safety protocols.
- Performed quality control checks on products prior to shipment.
Food Preparation Worker
Central Nutrition Center
10.2001 - 03.2003
- Prepared various types of dishes and ingredients according to standard recipes.
- Assisted with prepping ingredients for a variety of menu items.
- Verified the freshness of food and ingredients by checking for quality and rotating stock.
- Stored food in designated containers to prevent spoilage.
- Monitored food temperatures and employed proper food handling techniques.
Shift Lead
The Avenue
09.1998 - 10.2000
- Performed opening and closing duties
- Responsible for cash management, including handling cash transactions, and performing end of shift cash drops.
- Oversee inventory levels, conduct regular stock checks, and coordinate with suppliers to ensure that necessary products are available for service.
- Conduct thorough shift handovers, ensuring that incoming leaders are fully briefed on any ongoing issues, customer complaints, or special instructions.
- Met merchandising standards by keeping the store stocked and products organized.
- Ensure that all customers receive outstanding service by addressing their needs promptly and effectively, resolving any issues that may arise during the shift.
- Promoted sales and special promotions to boost sales.
- Maintain organized signage and merchandise displays to promote visual presentation standards.
Food Service Worker
KFC
07.1996 - 01.1998
- Prepared a variety of dishes by following strict recipe guidelines.
- Verified that food was served at the correct temperature to reduce risks.
- Communicate food ingredients, availability, and pricing information to customers.
- Managed cashier duties, ensuring accuracy in cash handling.
- Performed daily closing tasks, including washing dishes, packing and refrigerating leftovers, and mopping floors.
- Stored excess foods according to temperature storage specifications.
- Followed established recipes to prepare menu items.
Education
No Degree - Business Management
Southwest Community College
Memphis, TN08-2003
High School Diploma - undefined
Graham Kingsbury High School
06.1997
Skills
- Performance Management
- Customer Service
- Food Safety Regulations
- Team Leadership
- Budget Management
- Staff management
- Operations management
- Relationship building and management
- Team development
- Staff training
- Staff development
Certification
ServSafe- Manager
Timeline
Nutrition Services Area Manager
Memphis Shelby County Schools
09.2023 - Current
Nutrition Services Supervisor
Memphis Shelby County Schools
12.2018 - 09.2023
Food Technician
Memphis Shelby County Schools
08.2007 - 09.2018
Material Handler/Tug Driver
Federal Express
06.2003 - 11.2005
Food Preparation Worker
Central Nutrition Center
10.2001 - 03.2003
Shift Lead
The Avenue
09.1998 - 10.2000
Food Service Worker
KFC
07.1996 - 01.1998
High School Diploma - undefined
Graham Kingsbury High School
No Degree - Business Management
Southwest Community College