Asenath Mica Mallari
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Paris Hotel And Casino
Las Vegas, NV
11.2016 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Administration Assistant
Caesars Entertainment
Las Vegas, NV
02.2014 - 11.2016
- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Computer Networking
AMA University
Tarlac Philippines 06.2010
Skills
- Nightly Audits
- Room Assignments
- Guest Registration
- Lobby Auditing
- Registration Processing
- Registration Services
- Room Key Issuance
- Data Gathering
- Hotel Safe Deposits
- Account Balancing
- Guest Ledger
- Guest Satisfaction
- Posting Charges
- Inquiry Response
- Credit and Cash Payments
- Verifying Reservations
- Dynamic Communication Skills
- Service Quality
- Confirming Transactions
- Paperwork Processing
- Data Input Software
- Program Updates
- Billing and Payment Processing
- Customer Complaint Management
Timeline
Front Desk Agent
Paris Hotel And Casino
11.2016 - Current
Administration Assistant
Caesars Entertainment
02.2014 - 11.2016
Computer Networking
AMA University
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