Asenet Garcia
Surprise,AZ
Summary
Seasoned Manager on Duty with comprehensive experience in overseeing daily operations, managing staff, and ensuring customer satisfaction. Skilled in conflict resolution, team leadership and creating efficient workflow protocols. Demonstrated success in improving operational efficiency and fostering positive work environment. Known for strong decision-making skills and ability to handle high-pressure situations.
Overview
24
24
years of professional experience
Work History
Manager on Duty
Motel 6 Hotel
Las Vegas, NV
03.2022 - 07.2024
- Conducted regular team meetings to discuss operational issues.
- Trained new employees on job duties and company policies.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Responded to customer questions regarding products, prices and availability.
- Implemented new operational procedures, increasing efficiency.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Managed team of 15 employees, ensuring high productivity and quality standards were met.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Complied with company policies, objectives and communication goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Head Housekeeper/Supervisor
Treasure Island Hotel & Casino
Las Vegas, NV
02.2000 - 02.2008
- Inspected and monitored housekeeping standards to ensure high quality of service.
- Scheduled preventative maintenance for all housekeeping equipment.
- Conducted regular performance reviews with staff members to measure progress and set goals.
- Monitored use of chemicals used in the cleaning process to ensure safe working environment for employees.
- Coordinated activities between different departments such as Front Office or Maintenance.
- Provided guidance to team members to ensure proper completion of assigned tasks.
- Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
- Reviewed reports from subordinates detailing room availability, occupied rooms, departures, arrivals, early check-outs, late check-ins.
- Maintained up-to-date records of supplies, equipment, and cleaning materials.
- Resolved customer complaints promptly and professionally.
- Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
- Performed daily inspections of guest rooms to identify maintenance needs.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Ensured compliance with safety regulations in the workplace.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Interacted pleasantly with clients and guests when performing daily duties.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Verified each completed room against standard plans to maintain consistency.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Inspected furniture for damage or stains in between guest stays.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Reported damage or theft of hotel property to management.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CA06-1991
Skills
- Staff Training and Development
- Employee engagement
- Technical knowledge
- Policy Enforcement
- Strategic Planning
- Schedule development
- Inventory Control
- Goal-Oriented
- Training and mentoring
- Complex Problem-Solving
- Employee Motivation
- Processes and procedures
- Negotiation
- Staff Discipline
- Inventory Oversight
Languages
Spanish
Native/ Bilingual
Timeline
Manager on Duty
Motel 6 Hotel
03.2022 - 07.2024
Head Housekeeper/Supervisor
Treasure Island Hotel & Casino
02.2000 - 02.2008
High School Diploma -
Los Altos High School
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