Aseyana Goodman
Atlanta,GA
Summary
Dynamic customer service professional with 7+ years’ experience supporting customers remotely and on-site. Skilled in managing high-volume calls, live chats, and emails, with strong CRM knowledge. Proven ability to multitask, handle administrative duties, and adapt quickly in fast-paced environments. Known for professionalism, problem-solving, and clear communication in both team and independent roles.
Overview
7
7
years of professional experience
Work History
Live Chat Agent
Apple
06.2023 - 07.2025
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Assisted customers with order placement, product returns and order tracking.
Receptionist
Oakridge Student Living
09.2021 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone calls, emails, and in-person inquiries, directing them to the appropriate departments.
- Supported property management staff with administrative tasks such as data entry, filing, and document preparation.
Customer Service Representative
AT&T Mobility
06.2018 - 08.2021
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Responded to customer requests for products, services, and company information.
Skills
- Clerical support
- Customer service
- Active listening
- Team leadership
- CRM software proficiency
- Product sales
- Time management
- Technical support
Timeline
Live Chat Agent
Apple
06.2023 - 07.2025
Receptionist
Oakridge Student Living
09.2021 - 05.2023
Customer Service Representative
AT&T Mobility
06.2018 - 08.2021
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