Asfawosen Haileselassie
Aurora,CO
Summary
Accomplished Pharmacist in Charge at Kaiser Permanente, adept in Pharmacy Automation Systems and staff development. Spearheaded initiatives enhancing patient care, achieving top customer satisfaction. Skilled in regulatory compliance and inventory management, I fostered healthcare provider collaborations and led quality improvement, significantly optimizing pharmacy operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacist in Charge
Kaiser Permanente
11.2014 - Current
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Maintained a clean and organized pharmacy workspace, adhering to strict sanitation guidelines for the safe handling of medications.
- Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
- Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.
- Prepared customized compounded medications per physician orders when commercially available formulations were not suitable for individual patient needs or preferences.
- Enhanced patient safety by implementing a thorough medication review process and addressing potential drug interactions.
- Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
- Coordinated immunization clinics at the pharmacy site, promoting public health initiatives within the community.
- Provided exceptional medication therapy management services for chronic disease state management, leading to better patient outcomes.
- Conducted regular staff meetings to keep employees informed about company updates, policies, regulations, and professional development opportunities.
- Leveraged technology to optimize workflow within the pharmacy environment, increasing overall operational efficiency.
- Implemented cost-saving measures within the pharmacy department without compromising quality of service or patient care standards.
- Assisted patients with selecting appropriate over-the-counter products based on their symptoms or medical history while educating them about potential side effects or interactions with other medications they may be taking.
- Served as the primary point of contact for regulatory audits and inspections, demonstrating the pharmacy''s commitment to operational excellence.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Ensured proper storage conditions for temperature-sensitive medications, maintaining product integrity and minimizing waste due to spoilage.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Managed drug and supply inventories.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Closely monitored department performance metrics.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Supervised and coached team of pharmacy technicians and trainees.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Manager
Walgreen's Pharmacy
07.2006 - 11.2014
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
- Developed policies and procedures for effective pharmacy management.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Education
Doctor of Pharmacy - Pharmacy
University of Colorado Denver
Aurora, CO05.2006
Skills
- Prescription Verification
- Pharmacy benefit management
- Staff Training and Development
- Medication Reconciliation
- Immunization Administration
- Patient Counseling
- Pharmacy Automation Systems
- Medication Storage Procedures
- Compounding Techniques
- Pharmacy Law Familiarity
- Drug Ordering & Storage
- HIPAA Compliance
- Drug Inventory Control
- Pharmaceutical Compounding
- Hiring and Onboarding
- Quality Control
- Inventory Management
- Inspections
- Supply Management
- FDA Drug Safety Guidelines
- Intern Management
- Pyxis MedStation Software
- Loss prevention controls
Certification
- Immunization Training Certificate- 2005
- Licensed Pharmacist- 2006
- Vaccinology Certification Training, 2004
Timeline
Pharmacist in Charge
Kaiser Permanente
11.2014 - Current
Pharmacy Manager
Walgreen's Pharmacy
07.2006 - 11.2014
Doctor of Pharmacy - Pharmacy
University of Colorado Denver