Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10+years background in maintaining customer satisfaction and contributing to company success.
Alert Detective with an 8-year background in aiding in narcotics, persons, property and financial cases. Successful in examining crime scenes, obtaining appropriate evidence and preparing incident summaries. Detail oriented with a strong work ethic committed to getting the appropriate tasks completed.
Work History
Detective
8 Years 3 Months
Canton Police Department | Canton, GA | 05.2018 - Current
Oversaw criminal cases, coordinated investigations and prepared evidence and investigators for court cases
Preserved all evidence for court hearings and checked integrity of individual pieces
Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards
Gathered facts from interviews of suspects, witnesses and complainants
Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments
Wrote detailed reports outlining case findings for internal files and legal purposes
Kept meticulous and detailed records of each case to avoid causing any problems with prosecution
Patrol Officer
4 Months
Canton Police Department | Canton, Georgia | 01.2018 - 05.2018
Investigated incidents and crimes, including evidence collection and witness statements.
Patrolled assigned areas to prevent and detect roadway crimes.
Enforced traffic laws and ordinances through visual observation and radar speed detection.
Checked accuracy and integrity of collected information to identify optimal course of investigation.
Investigated and reported crimes, accidents, offenses and damage to property.
Deputy/Agent
4 Years 3 Months
Pickens Sheriff's Office | Jasper, GA | 09.2013 - 12.2017
Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues
Investigated incidents and crimes, including evidence collection and witness statements
Interviewed criminal targets and witnesses to uncover facts for verification and authentication
Provided public safety assistance at community events to maintain safe and secure environments
Monitored crowded public areas and events to mitigate risk and promote safety
Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability
Worked undercover operations as buyer or dealer to uncover criminal activities and gather evidence for cases
Conducted personal, property and event surveillance
Installed covert cameras and recording devices in compliance with legal statutes and department policies
Obtained and served search warrants related to ongoing cases
Server / Manager
2 Years 7 Months
Mama's Cafe | Denver, CO | 06.2010 - 01.2013
Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Oversaw front of house personnel to maintain adequate staffing and minimize overtime
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Server
3 Years 11 Months
Old Santa Fe Mexican Grille | Parker, CO | 08.2008 - 07.2012
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
Kept register accurate through correct billing, payment processing and cash management practices
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Education
Some College (No Degree)
Reinhardt University | Waleska, GA
Studied Criminal Justice for 1 year along with the police academy.
- Criminal Justice
University of Colorado | Denver, CO
Attended in 2009-2010 before moving to Georgia
High School Diploma
Chaparral High School | Parker, CO | 05.2009
Skills
Time management
Decision making abilities
Team leadership skills
Report writing
Leading team operations
Conflict Resolution
Excellent written and oral communication
Telephone etiquette
Customer relations
MS Office proficiency
Accomplishments
2018 was given the "Chief's Award - Attitude of Service, Mindset of Community, Heart of Protection" by Canton Police Department.
2018-2019 Multiple recognition and a Letter of Commendation from Chief Mitchell of Canton Police Department.
2020 - Moose Lodge Criminal Investigator or the Year
2021 - Letter of Commendation from District Attorney Shannon Wallace