Asghar Khan
BROOKLYN,New York
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction and retention at Assistance Help by leveraging exceptional communication skills and strict protocol adherence. My proactive approach to managing front desk operations and fostering positive relationships with guests underscores my ability to maintain discretion while achieving company goals.
Overview
2
2
years of professional experience
Work History
Royal Infrastructure
Assistance Help
07.2021 - 10.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Bachelor Of Health Science - Clinical Psychology
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Protocol adherence
- Stress Tolerance
- Discretion and Confidentiality
- Exceptional communication
Timeline
Royal Infrastructure
Assistance Help
07.2021 - 10.2023
Bachelor Of Health Science - Clinical Psychology
New York City College of Technology of The City University of New York