Overview
Work History
Education
Skills
Languages
Timeline
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ASH ANNAM

San Antonio,TX

Overview

5
5
years of professional experience

Work History

Enhanced & Customer Due Diligence Team Lead

Flutter Entertainment (PokerStars)
11.2020 - 04.2022
  • Promoted from a Document Verification/Payments Fraud Specialist to Team Leader, currently overseeing the Enhanced Due Diligence (EDD) process, ensuring timely delivery with assured quality
  • Conducted risk assessments on new and existing players throughout their customer journey, performing detailed document verification, fraud reviews, and validating KYC (Know-Your-Customer) documents, with expertise in various international licenses (MGA, UK, EU countries)
  • Proactively suggested improvements to workflows, procedures, and processes, ensuring all tasks align with anti-money laundering (AML) and KYC compliance standards
  • Reviewed, verified, and approved customer documents, KYC processes, and withdrawal requests while investigating suspicious behavior and collaborating with stakeholders to mitigate risk
  • Acted as the escalation point for AML-related inquiries, performed investigations, and assisted in preparing and submitting Suspicious Transaction Reports, while also working on due diligence documentation
  • Supervised a team of 15 members in the pilot Enhanced Due Diligence process, developed training materials, and conducted presentations on AML compliance, Enhanced Due Diligence, and Source of Funds
  • Handled I-Gaming regulatory licenses and compliance across multiple countries (.UK, .EU, .IT, .FR, .BG, .BE, .SE, .IN, .PT, .CZ, .GR, .DK licenses), ensuring customer safety, compliance, and sustainability through data-driven analysis and account monitoring

Customer Due Diligence Analyst

HSBC Bank
11.2018 - 11.2020
  • Conducted onboarding and periodic reviews for both Face-to-Face and Online KYC applications, ensuring compliance with internal policies, procedures, and external regulations for Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) activities
  • Reviewed customer profiles to identify suspicious activity, money laundering, and terrorist financing patterns, utilizing tools like RDC, World Check, and search engines (Google) to screen for negative news, escalating unresolved findings to the Financial Crime Compliance (FCC) team
  • Performed sanity checks and analyzed transactional activity for unusual patterns using internal systems and external data sources, providing a thorough assessment to determine if further investigation was warranted, adhering to the company's compliance and operational risk controls
  • Actively supported onshore business partners by reviewing alerts and assisting with AML and KYC monitoring tasks within Global CDD, while proactively escalating questionable profiles and reporting control weaknesses, compliance breaches, and operational loss events
  • Assigned tasks from QlikView dump to team members, collated data, and prepared Management Information (MI) reports for the business area, serving as the point of contact for process-related queries within the team, and leading short-term projects such as account closures with a focus on quality

Commerce Risk Analyst & Fraud Investigator

Wipro BPS Limited
09.2017 - 11.2018
  • Monitored Google Wallet transactions and investigated user accounts using internal tools, making informed decisions based on available signals to identify fraud or hijacked accounts
  • Handled diverse responsibilities, including peer-to-peer (P2P) and Google Cloud Platform customer account reviews, approving transactions, and identifying potential fraud or risks in users' Wallet accounts
  • Actively participated in chat processes, ensuring compliance with TAT (Turnaround Time) standards to deliver effective service, and reviewed appeals for special cases while investigating chargebacks and providing right-to-documentation to customers
  • Identified bugs in internal tools and reported them through the Botanizer tool, while providing regular quality tips and updates to the team regarding recent bug trends and fraud patterns
  • Collaborated with the team to identify fraud patterns, escalated emails for complex cases, and took logical decisions based on signals and available data within internal tools

Education

Bachelor of Technology - Electrical Engineering

Bapatla Engineering College
Guntur, AP, IND
04.2017

High School Diploma - Electrical Engineering

M.B.T.S. GOVT Polytechnic School
Nallapadu, Guntur
05.2014

Skills

  • Client Onboarding
  • Know-Your-Client (KYC) Renewals
  • Screening
  • AML Policy Compliance
  • Risk Assessment
  • Quality control
  • Employee training
  • Risk management
  • Teamwork and collaboration
  • Analytical thinking
  • Excellent communication
  • Leadership & Management
  • Quality improvement

Languages

Telugu
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual

Timeline

Enhanced & Customer Due Diligence Team Lead

Flutter Entertainment (PokerStars)
11.2020 - 04.2022

Customer Due Diligence Analyst

HSBC Bank
11.2018 - 11.2020

Commerce Risk Analyst & Fraud Investigator

Wipro BPS Limited
09.2017 - 11.2018

Bachelor of Technology - Electrical Engineering

Bapatla Engineering College

High School Diploma - Electrical Engineering

M.B.T.S. GOVT Polytechnic School

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ASH ANNAM