Miceala (Ash) Bird
Rochester,MN
Summary
Dynamic retail professional with a strong track record at Kohl's, excelling in customer service and new hire training. Proven ability to foster team collaboration in fast-paced environments. Committed to enhancing customer satisfaction and promoting loyalty programs, contributing to a positive shopping experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sephora Associate
Kohl's
Rochester, MN
01.2024 - Current
- Trained new employees on customer service techniques and procedures.
- Met merchandising standards by keeping store stocked and products faced.
- Opened, closed and counted cash registers.
- Placed special orders submitted online orders, or contacted other stores to find desired items.
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
- Followed checklist to complete retail store opening and closing activities.
- Learned about new products and promotions, staying up-to-date on industry trends to provide informed recommendations to customers.
- Watched for and recognized security risks and thefts.
- Efficiently unloaded, organized, and stocked truck merchandise.
Sales Associate
Marshalls
Rochester, MN
03.2023 - 01.2024
- Greeted customers warmly and offered assistance.
- Assisted customers with product selection to ensure customer satisfaction.
- Built relationships with potential customers by providing helpful advice on product selection.
- Assisted with training new employees on sales procedures.
- Promoted benefits of store credit cards and customer loyalty programs.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations.
- Maintained professional, positive attitude contributing to productive work environment.
Housekeeper
Vista, CA
03.2021 - 01.2023
- Dust-mopped and vacuumed floors to maintain a clean and safe environment.
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
- Proficiently managed time to complete assigned tasks within allocated deadlines.
- Displayed strong organizational skills while managing housekeeping supplies inventory.
- Adaptable to new work environments and quickly learned new processes and procedures.
Education
High School Diploma - undefined
Vista High School
Vista, CA06.2021
undefined
Palomar College
San Marcos, CA12.2021
Skills
- Attention to detail
- Creative problem solving
- Loyalty program promotion
- Time management
- Customer service
- Cash handling
- Team collaboration
- Inventory management
- Product knowledge
- New hire training
Certification
Marketing
Timeline
Sephora Associate
Kohl's
01.2024 - Current
Sales Associate
Marshalls
03.2023 - 01.2024
Housekeeper
03.2021 - 01.2023
High School Diploma - undefined
Vista High School
undefined
Palomar College