Ash Hasan
Torrance,CA
Summary
Seasoned entrepreneur with a strong background in business and sales management, operational planning, and revenue generation. Accumulated over 20 years of experience in relevant industries. Expertise encompasses financial, business, and personnel management, enabling effective navigation of operations. Results-driven and industrious approach with conscientious attention to critical details and consideration of organizational needs.
Overview
22
22
years of professional experience
Work History
Entrepreneur/COO
SumAsh Collection LLC
11.2020 - Current
- Role : Owner/COO with an entrepreneurial spirit.
- Business Focus : Wholesale and retail jewelry, shoes, and apparel.
- E-commerce Management : Independently manage the e-commerce startup.
- Achievements :27% increase in online sales within the first year.
- Expanded product line to various online e-commerce platforms and collaborations.
- Streamlined supply chain operations, reducing costs by 20%.
- Leadership Style : Strategic vision and hands-on approach driving company growth and success.
Senior Client Success Manager/ Deputy Sales Director
South Bay BMW/MINI
09.2012 - 08.2020
- Closer extraordinaire skilled in maximizing TTCs (total transaction count) and maintaining customer satisfaction.
- Inquiries, deals, promotions, trade-ins, buying pre-owned gems – I handled it all
- Successfully enhanced the functionality of sales engines
- Successfully met/exceeded sales goals, consistently recognized for exceptional performance by Manufacturers and the company.
- Managed and motivated sales team persistently follow up with clients to increase revenue 20% in quarter.
Head of Customer Experience
Emirates - Hallmark Aviation Services
03.2009 - 08.2012
- Orchestrating flawless arrivals and taken care of the VIP's needs and wants.
- From preparing flight documents and coordinating gates with the airport authorities to greeting passengers and ensuring VIP comfort, Handled every detail with precision and a smile
- Utilizing passenger mileage programs, Unlocked upgrades and cultivated lasting relationships, ensured every arrival is a gateway to future business
- Played a key role in the development and launch of new products/services by providing valuable input on customer needs and expectations.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores 100%.
Assistant Digital Sales Manager
Schaier's Nissan of Long beach
09.2005 - 02.2009
- Cultivated high-performing sales team, supporting sales manager in skyrocketing sales volume through creative marketing materials like pamphlets and targeted promotions
- Expertise extended to closing deals alongside sales reps and providing crucial assistance to both sales and store managers, ensuring seamless operations and exceeding targets
- Managed team of sales professionals to exceed quarterly digital sales goals and targets.
- Ensured consistent brand messaging across all digital channels by working closely with creative, content and marketing teams.
Client Success Specialist
Cathay Pacific Airways
02.2003 - 08.2005
- Ensured smooth arrivals from touchdown to baggage claim
- Before each flight lands, prepare US Customs and Immigration reports
- In arrival hall, greeted passengers, handled missing luggage claims, and even compensated stranded passengers
- Also leveraged passenger mileage programs to secure upgrades, boosting revenue for company
Education
SCROC - Computer information System (CIS) Data Entry
Southern California Regional Occupational Center
Los Angeles, California03.2003
Associate of Science -
St.Patricks Govt Science College
Pakistan05.2000
Skills
- Entrepreneurial personality
- Leadership
- Goal Setting
- Team Player
- Operations Management
- Customer Service Management
- Customer Relations
- Sales Promotion
- Organizational Abilities
- Adaptability
Timeline
Entrepreneur/COO
SumAsh Collection LLC
11.2020 - Current
Senior Client Success Manager/ Deputy Sales Director
South Bay BMW/MINI
09.2012 - 08.2020
Head of Customer Experience
Emirates - Hallmark Aviation Services
03.2009 - 08.2012
Assistant Digital Sales Manager
Schaier's Nissan of Long beach
09.2005 - 02.2009
Client Success Specialist
Cathay Pacific Airways
02.2003 - 08.2005
SCROC - Computer information System (CIS) Data Entry
Southern California Regional Occupational Center
Associate of Science -
St.Patricks Govt Science College