Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY HEIM

Aurora,CO

Summary

Driven aesthetician with a proven track record at The Woodhouse Day Spa for over 17 years and I am prepared for this role, bringing wealth of experience in delivering exceptional customer service and managing seamless daily operations within the corporate locations. Proven track record of fostering team collaboration and driving results. Reliable and adaptable, skilled in staff training, inventory control, and client relations.


Overview

17
17
years of professional experience

Work History

Aesthetician

The Woodhouse Day Spa
04.2008 - Current
  • Performed various facial treatments for optimal skin health, including microdermabrasion and chemical peels.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Developed personalized treatment plans for clients experiencing acne or other skin issues.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Transitioned to Medical Aesthetics. Denver, CO
  • 04/2015 - 05/2018
  • I left The Woodhouse Day Spa to pursue Medical Aesthetics April of 2015. I then returned to The Woodhouse Day Spa in 2018.

Lead Esthetician

The Woodhouse Day Spa
04.2010 - 03.2015
  • Led skincare consultations to develop personalized treatment plans for diverse clientele.
  • Trained and mentored junior estheticians in advanced techniques and customer service standards in accordance with The Woodhouse standards.
  • Implemented new facial protocols to enhance client satisfaction and retention rates.
  • Managed inventory and ordered supplies, ensuring availability of essential products for services.
  • Collaborated with cross-functional teams to create comprehensive wellness programs for clients' holistic care.
  • Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
  • Led promotional events within the spa that resulted in increased bookings for services.
  • Collaborated with management to develop new protocols, ensuring consistent quality of service across the team.
  • Running monthly reports for my team to better improve sales and overall operations.

Licensed Medical Aesthetician

Facial Aesthetics
04.2015 - 05.2018
  • Provided pre-and post-operative care for surgical patients by administering appropriate treatments.
  • Performed thorough skin assessments, enabling tailored treatment plans for each individual’s needs.
  • Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
  • Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
  • Participated in community events, generating brand awareness and attracting potential business opportunities.
  • Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.

Education

No Degree - Aesthetics

Antoine Du Chez
Denver, CO
08.2004

Skills

  • Sales and Client Retention: Proven ability to sell products and retain a loyal customer base
  • Customer Service: Exceptional interpersonal skills with a focus on delivering personalized and high-quality service
  • Health and Wellness Expertise: Extensive knowledge of skincare, medical esthetics, and weight management
  • Communication: Excellent verbal and written communication skills, adept at explaining complex treatments and products
  • Consultative Approach: Skilled in conducting thorough consultations to understand clients' needs and recommend appropriate solutions
  • Team Collaboration: Experienced in working alongside medical professionals to achieve the best outcomes for clients
  • Skilled in team management

Timeline

Licensed Medical Aesthetician

Facial Aesthetics
04.2015 - 05.2018

Lead Esthetician

The Woodhouse Day Spa
04.2010 - 03.2015

Aesthetician

The Woodhouse Day Spa
04.2008 - Current

No Degree - Aesthetics

Antoine Du Chez

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