Ash Johnson
Little Elm,TX
Summary
Dedicated Senior Account Success Management professional with 14 years experience and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Success Manager
Visiting Media
05.2022 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Boosted customer satisfaction by implementing personalized success strategies and maintaining open communication channels.
- Enhanced client retention rates through proactive account management and timely issue resolution.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
Office Manager/Sales Representative
Ryan Klibert Insurance Agency, State Farm
09.2020 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed assignments of tasks to evenly distribute daily workload among employees for maximum productivity.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Expanded customer base through cold calling, networking, and relationship building.
Registration Specialist
Labyrinthinc
11.2018 - 07.2020
- Specialized in charitable registration filings by diligently reviewing and verifying information for accuracy and timely submission on behalf of 75 clients.
- Prioritized developing deep, lasting relationships with clients through exceptional service and responsive communication.
- Organized individual client filings per state, ensuring easy access to records.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Demonstrated excellent attention to detail when entering data into electronic state record systems, minimizing discrepancies between documents.
- Identified needs for additional services and assisted in closing sales to maximize annual recurring revenue.
Project Manager
Masterworks
02.2017 - 12.2019
- Planned, designed, and scheduled phases for marketing projects.
- Monitored campaign performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and maintain target deadlines.
- Prepared and submitted contractor invoices for review and approval.
Account Manager
Nick Waddell Insurance Agency, State Farm
07.2007 - 04.2016
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed all special projects for the office assigned by office manager.
- Personal assistant to agent.
Education
GED -
Mayland Community College
Spruce Pine, NC12.2006
Skills
- Customer Account Management, Relationship Building and Retention
- Training and Mentoring
- Proficient in both Microsoft Office and Google Suite
- CRM Software - Salesforce
- Bilingual: English and Spanish
- Sales Proficiency
- Excellent Organizational Skills
Certification
General Lines Property and Casualty Licensed
Life and Health Insurance Licensed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Success Manager
Visiting Media
05.2022 - Current
Office Manager/Sales Representative
Ryan Klibert Insurance Agency, State Farm
09.2020 - Current
Registration Specialist
Labyrinthinc
11.2018 - 07.2020
Project Manager
Masterworks
02.2017 - 12.2019
Account Manager
Nick Waddell Insurance Agency, State Farm
07.2007 - 04.2016
GED -
Mayland Community College
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