Ash Miranda
Sunnyvale,CA
Work Preference
Summary
Life sciences professional with extensive experience in flow cytometry and laboratory instrumentation. Expertise in workflow validation, defect identification, and cross-functional collaboration to enhance product quality and customer satisfaction. Proven ability to execute hands-on verification, develop technical documentation, and mentor teams to drive continuous improvement.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Flow Cytometry Instructor II
Waters Biosciences
Milpitas, CA
07.2019 - Current
- Provided expertise in analyzer and cell sorting platforms, including FACSCanto, FACSCelesta, FACSLyric, FACSMelody, FACSAria, FACSSymphony, Fortessa, and FACSDiscover platforms.
- Evaluate instrument performance, system configurations, and workflow functionality to identify technical issues and drive resolution.
- Execute hands-on verification of workflows, software functionality, and instrument configurations prior to customer deployment.
- Investigated hardware, software, and workflow issues using structured troubleshooting and root cause analysis methodologies to enhance system reliability.
- Support testing and validation activities associated with software releases, workflow enhancements, product updates, and customer-facing applications.
- Developed technical documentation, training content, and troubleshooting guides to support effective user engagement and workflow optimization.
- Ensure instruments are calibrated and operating according to manufacturer specifications and performance requirements.
- Partnered with engineering and product development teams to relay field observations and customer requirements, driving product improvements and enhancing user experience.
- Facilitated communication between customers and internal teams to address concerns between customers, support teams, applications scientists, and engineering groups.
- Mentor new instructors and contribute to continuous improvement initiatives across customer training and technical support organizations.
- Provided customer support for various instrument models and software across multiple instrument generations and software platforms.
- Influenced product adoption and workflow optimization through technical leadership and troubleshooting expertise.
Associate Research Scientist
Pfizer
Cambridge, MA
01.2018 - 07.2019
- Operated, maintained, qualified, and optimized flow cytometry and laboratory automation platforms to enhance experimental capabilities.
- Investigated system issues, providing technical consultation to scientists and laboratory personnel to resolve challenges and improve workflow.
- Performed troubleshooting and root cause investigations related to instrumentation and assay performance.
- Trained users on instrumentation, software utilization, and experimental workflows.
- Developed technical documentation, user guides, and workflow procedures supporting scientific operations.
- Supervised laboratory support personnel and coordinated operational planning activities to ensure efficient lab operations.
Technician / Associate Scientist
Pfizer
09.2015 - 01.2018
- Utilized automation systems, imaging platforms, and flow cytometry technologies to advance research in regulated environments.
- Implemented process improvements that enhanced assay reliability and reproducibility while streamlining operational efficiency.
- Generated technical performance data that informed project progression and guided portfolio decisions.
- Collaborated with diverse scientific organizations to develop, validate, and optimize biological assays.
Education
Bachelor of Science (B.S.) - Biology
William Paterson University
Wayne, NJAssociate of Science (A.S.) - Biology
Middlesex County College
Edison, NJSkills
- Functional Testing
- Workflow Validation
- Product Verification
- Defect Identification
- Root Cause Analysis
- Risk Assessment
- Instrument Qualification Support & Performance Trending
- Cross-Functional Collaboration
- Project Coordination
- Engineering Support
- Product Development Collaboration
- Customer Feedback Integration
- Technical Documentation
- Flow Cytometry Instrumentation & Software
FACSDiva-All Legacy Platforms
FACSChorus-Discover Family
FACSuite-Lyric
FACSDuet
Sony SH800
Attune NxT
MACSQuant VYB
Amnis ImageStream
- Data analysis
FlowJo
MACSQuantify
GraphPad Prism
Excel
- Statistical Analysis
- Experimental Design
- Imaging,High-through Put Screening & Automation Systems:
Opera Phenix
PerkinElmer EnVision
ECHO 550
BioMek
Apricot Systems
Zeiss Imaging Platforms
- Troubleshooting & Diagnostics
- Workflow Optimization
- Customer Support Leadership
- Technical communication
- User Training Development
- Stakeholder engagement
- Instrumentation expertise
Leadership And Volunteer Experience
Associate Resource Group Co-Lead, BD Biosciences / Waters Biosciences, Led cross-functional initiatives supporting employee engagement and development., Managed project plans, budgets, stakeholder communications, and program execution., Coordinated teams, assigned responsibilities, tracked milestones, and reported progress to leadership., Facilitated process improvement and brainstorming sessions to drive organizational effectiveness.
Leadership Highlights
- Technical lead and subject matter expert supporting customer success across multiple flow cytometry platforms globally.
- Mentor and onboard new instructors, driving standardization and technical readiness across training programs.
- Collaborate directly with engineering, product management, support, applications, and marketing teams to improve product quality and usability.
- Associate Resource Group Co-Lead responsible for project planning, stakeholder communication, budgeting, and execution of organizational initiatives.
- Present technical findings, workflow recommendations, and customer feedback to internal stakeholders and leadership teams.
Certification
- Certificate in Instructional Design
Accomplishments
- BD Inclusion Award 2025
Timeline
Flow Cytometry Instructor II
Waters Biosciences
07.2019 - Current
Associate Research Scientist
Pfizer
01.2018 - 07.2019
Technician / Associate Scientist
Pfizer
09.2015 - 01.2018
Bachelor of Science (B.S.) - Biology
William Paterson University
Associate of Science (A.S.) - Biology
Middlesex County College